Assistant Store Manager - Aventura Mall

As an Assistant Store Manager at Kurt Geiger Aventura Mall, your primary responsibilities include providing top-notch customer service, training and developing team members, maintaining store standards, and monitoring all operations. You'll engage with customers to help them with their needs, stay updated on current products and trends, and contribute to visual merchandising. Additionally, you'll support the Store Manager with administrative duties and play a crucial role in recruiting and motivating your team.

The ideal candidate for the Assistant Store Manager role at Kurt Geiger should have experience in customer service and retail, a strong interest in fashion, and the ability to motivate and lead a team. Exceptional interpersonal skills, along with the proficiency in English, are essential. A history of meeting sales targets and a flexible approach to working hours, including evenings and weekends, will also be necessary to thrive in this fast-paced retail environment.

Kurt Geiger is committed to the growth and development of its employees, providing numerous career development opportunities for Assistant Store Managers. This includes regular company training sessions, a supportive team environment that encourages internal promotions, and hands-on experiences that enhance leadership skills. The company values innovation and hard work, offering pathways for advancement in the retail industry.

At Kurt Geiger, an Assistant Store Manager will thrive in a vibrant and energetic retail environment. The atmosphere is fast-paced and dynamic, attracting fashion-forward individuals. You’ll be part of a team that values kindness and celebrates diversity while fostering a positive space for both customers and team members alike. It’s a place where innovation and creativity are embraced, making every day exciting!

Kurt Geiger offers a comprehensive benefits package for Assistant Store Managers that includes an employee discount, a 401k plan, medical and dental care, paid time off, and a bonus structure. Additionally, there are career development opportunities and regular training sessions to enrich your retail experience. Once you’re on board, expect to receive complementary shoes each season as part of our commitment to our employees!

When handling a difficult customer at Kurt Geiger, it's essential to stay calm and listen actively to their concerns. Acknowledge their feelings, apologize for any inconvenience, and work towards a solution that satisfies them. Always maintain a friendly demeanor and seek help from fellow team members if needed, reinforcing our commitment to exceptional customer service.

Excellent customer service includes being attentive, knowledgeable, and empathetic. It means greeting customers with a smile, actively engaging to understand their needs, providing tailored product recommendations, and ensuring they leave the store satisfied and eager to return. Always put the customer first and strive to create a memorable shopping experience.

My leadership style is collaborative and supportive, fostering an inclusive team environment where every member feels empowered to share their ideas. This aligns perfectly with Kurt Geiger's values of kindness and diversity, as I believe a motivated team can better serve our customers and reflect the brand’s spirit.

During busy store hours, I prioritize tasks by assessing immediate customer needs first. Ensuring high customer service levels comes first, followed by addressing visual merchandising tasks as needed. I delegate responsibilities among team members, allowing us to achieve a seamless operation without compromising service quality.

To motivate my team, I would set clear goals and individual performance metrics while also recognizing and celebrating their achievements. I believe in providing continuous feedback and creating a supportive environment where team members feel encouraged to share their ideas and contribute to our overall success.

Staying informed about fashion trends is crucial, and I do this by following industry leaders on social media, subscribing to fashion magazines, and attending fashion events. This knowledge allows me to provide informed recommendations to our customers at Kurt Geiger and stay ahead in the fast-paced retail environment.

I am drawn to Kurt Geiger because of its commitment to creativity, diversity, and kindness. I admire the brand's innovative designs and its inclusive atmosphere, which aligns with my values. I'm excited about the opportunity to contribute to a team that prioritizes both customer satisfaction and employee development.

To handle inventory discrepancies, I would first conduct a thorough audit of stock levels and compare them to sales records. Open communication with team members is key, as they may offer insights into discrepancies. I would address any issues found and implement more accurate inventory management practices to prevent future discrepancies.

I have experience in visual merchandising from my previous retail roles, where I was responsible for ensuring product displays aligned with brand standards and seasonal promotions. I'm adept at creating appealing layouts that attract customers and drive sales, which is essential for maintaining Kurt Geiger's visual brand identity.

Training new team members at Kurt Geiger involves a structured onboarding process that balances product knowledge with hands-on experience. I would start with an introduction to company values and culture, followed by shadowing experienced staff and gradually taking on front-line responsibilities. Continuous support and feedback would ensure their smooth transition into our vibrant team.