Accounts Payable / Billing Specialist

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

Kustomer’s finance team is seeking an experienced Accounts Payable / Billing Specialist to support the procure-to-pay cycle. You will primarily maintain the day to day Accounts Payable function, administer the travel and expense reimbursement policy/process, administer the Company’s credit card program, manage approved vendor spend analysis, as well as implement systems relevant to these areas of responsibility.  Additionally, you will assist with billing and collections activities and reporting. You will report to the Controller.

You'll be responsible for:

• Process day-to-day operations of Accounts Payable

• Own AP accounts and month-end AP close

• Prepare and reconcile AP schedules on a monthly basis and assist in bank reconciliations

• Maintain Vendor Master File

• Maintain a healthy vendors' aging

• Manage the 1099 annual filing process. Maintain records of W-9 Forms received

• Process timely payment to vendors and answer vendor calls and requests

• Ensure all invoices are accurately coded and input into GL, are supported by relevant approved documents and properly filed

• Support the monthly accrual process

• Support purchase requisition process in collaboration with FP&A and track approved vendor spend

• Review, audit and process employee expense reports

• Support month-end close activities

• Administer the Company’s credit card program

• Assist with billing and collection activities including application of customer payments and monitoring accounts 

• Implement systems and process controls applicable to areas of responsibility

• Assist with annual financial statement audit 

• Additional projects/tasks and analyses, as necessary

Your qualifications:

• 3+ years of relevant experience fully owning an Accounts Payable function and supporting accounting operations

• Good understanding of basic accounting (e.g. accruals, fixed assets, prepaids)

• Detail oriented and organized

• Excellent written and communication skills

• Relevant Bill.com, Quickbooks, and Netsuite experience preferred

• Zuora experience a plus

• Proficient in Excel

• Able to work independently in a fast-paced environment with minimal supervision

• Ability to thrive in a fast-growing environment where change is the norm; strong multi-tasking skills, and flexibility to switch from one project to the next quickly

• Energetic, driven and dedicated

• Proficient in MS tools

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.