Lab Services Supervisor

Responsibilities:

• Lead the team to ensure the delivery of uninterrupted service to the customer in the lab.

• Drive operational excellence by strategically managing resources as well as identifying areas of improvement.

• Provides day to day management and supervision of Lab Services Associates in various departments.

• Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions.

• Interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.

• Ensure staff is compliant with all contractual, safety and job-specific regulations & requirements.

• Be capable of performing all necessary functions of the Lab Services team they are managing as needed.

• Update SOPs as necessary.

• Relays expectations of customer service standards and ensures team goals are being met.

• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.

• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Excellent interpersonal, written, and verbal communication skills

• Technical problem-solving skills and attention to detail

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.

• Aptitude for technical and practical matters.

• MS Office Skills: Outlook, PowerPoint, Word.

Basic Requirements:

• Assoc Degree in Chemistry or Science related field with 3+ years experience in a pharmaceutical laboratory OR

• High School Degree or GED with 5+ years of experience in a pharmaceutical laboratory

• Minimum 2 – 3 years managing a team in a service role

Preferred Requirements

• Bachelor’s degree in Applied Science or similar area of focus

• Background in a laboratory environment

• Knowledge of scientific products

• Understands how R&D laboratories function

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

• Job pace may be fast and job completion demands may be high.

• Must be able to remain in a stationary position more than 25% of the time

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.