Account Manager

At Lago, the Account Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction and retention. You'll serve as the primary point of contact for your assigned accounts, leading monthly meetings to discuss performance reports and address any concerns. Additionally, you'll oversee project management to ensure timely delivery of services and collaborate with internal teams to align on client needs.

Candidates applying for the Account Manager position at Lago should have at least 1 year of experience in digital marketing account management, preferably in a remote setting. Strong communication skills, emotional intelligence, and a solid understanding of digital marketing strategies, including SEO, Google Ads, and Facebook Ads, are essential. Additionally, near-native English proficiency and a polished professional presence are crucial for effective client interactions.

Yes, the Account Manager role at Lago offers complete remote work flexibility. You can work from anywhere, allowing you to maintain a healthy work-life balance while staying connected with our high-performing team of professionals who support one another.

Essential skills for the Account Manager role at Lago include strong communication and interpersonal skills, emotional intelligence, attention to detail, and excellent organizational capabilities. A solid understanding of digital marketing strategies and the ability to manage multiple client accounts and projects efficiently are also critical to your success in this position.

At Lago, we are committed to your personal and professional growth. As an Account Manager, you'll have the opportunity to expand your expertise in digital marketing and client management, positioning yourself for potential advancement within the company. We foster a supportive team culture where collaboration and innovation are highly valued, empowering you to excel in your career.

To effectively prioritize client needs, I first assess the urgency and impact of each request. Open and clear communication is key; I ensure I have frequent touchpoints with clients to understand their priorities better. I also rely on project management tools to keep track of deliverables and deadlines, allowing me to manage multiple client accounts without compromising on quality.

My experience in digital marketing includes hands-on knowledge of SEO, Google Ads, and Meta Ads. I have collaborated with various clients to implement campaigns that meet their goals, analyze performance data, and refine strategies based on results. My understanding of these platforms allows me to provide valuable insights to my clients, guiding them toward successful outcomes.

When faced with a difficult situation or client complaint, I prioritize active listening to fully understand their concerns. I then communicate transparently, outlining how I plan to address the issue. Staying calm and empathetic helps in diffusing tension and re-establishing trust, ensuring that clients feel heard and valued, ultimately leading to a satisfactory resolution.

For account management, I rely on tools like Asana for project tracking and workflow management. This helps me keep all project deliverables organized and aligned with client expectations. I also utilize communication platforms for client interactions, ensuring that I stay connected with clients and my internal team effectively.

To drive client retention, I focus on building strong and genuine relationships with my clients by being proactive, responsive, and delivering on promises. Regular check-ins and performance reviews help me understand their evolving needs, allowing me to adjust our strategies accordingly. By achieving measurable results and demonstrating commitment to their success, I reinforce client loyalty.

Certainly! In a previous role, I managed a campaign for a client in the e-commerce space that focused on optimizing their Google Ads. By analyzing performance data and implementing targeted changes, we increased their ROI by over 30% within three months. Regular performance meetings helped maintain transparency and collaboration, ultimately strengthening our client relationship.

I stay updated on the latest digital marketing trends by regularly following industry blogs, attending webinars, and participating in relevant online courses. Connecting with peers in the industry also helps me gain insights into emerging strategies and best practices, allowing me to apply innovative solutions for my clients.

Team collaboration is essential to my work as an Account Manager. By collaborating closely with sales, support, and other departments, I can ensure that all aspects of client deliverables align with our shared goals. Open lines of communication foster teamwork, making it easier to address client needs swiftly and efficiently.

I manage my time effectively by setting clear priorities and creating structured schedules for each account. Utilizing project management tools helps me track deadlines and deliverables, allowing me to allocate the right amount of time for each client. Regularly revisiting my priorities ensures that I stay focused on what matters most.

I believe my experience and passion for client success make me a great fit for the Account Manager position at Lago. With a solid background in digital marketing and a knack for building strong, trust-based relationships, I am committed to understanding client needs and delivering exceptional results. I thrive in collaborative environments, and I am excited about the opportunity to shape success for Lago's clients.