Account Relationship Manager - Mental Healthcare
*This position is worked fully in-office at our Tempe Mindful Therapy Group office*
Who We Are:
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,500 mental health providers, and in turn over 20,000 patients per week across 16 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role:
The Account Relationship Manager, known internally as the Provider Account Manager, is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.
This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.
Responsibilities:
- Develop a lasting relationship with individual providers while working to understand their motivation and goals.
- Identify opportunities for improving providers’ success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
- Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
- Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
Who You Are:
- Eager to learn new skills and develop current strengths through feedback and coaching
- Strong attention to detail and organizational skills; capable of holding clientele to expected timelines
- Ability to communicate professionally, clearly, and effectively with management, staff, and providers
- Exceptional interpersonal, problem-solving and conflict resolution skills
- Strong coaching and leadership skills, ability to motivate others
- Proficiency with various office technologies, including Excel
- Background check required
- Bachelor’s degree preferred. Will consider equivalent combination of education, training, and experience
Compensation and Benefits:
- 75% employer covered Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays
- 15 PTO days accrued annually
- Professional and career development opportunities
- Compensation evaluated with opportunities for advancement
Job Type: Full-time, In-Office 8:30am-5:30pm Mon-Fri
Pay: $45,000.00 - $50,000.00 per year
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to make a real difference in the mental health community? Mindful Support Services is on the lookout for an Account Relationship Manager, known internally as the Provider Account Manager, to join our fully in-office team in Tempe. Our organization is dedicated to supporting independent therapy and psychiatric practices by streamlining administrative processes, thus improving access to quality mental healthcare for over 20,000 patients each week. In this role, you’ll be the primary contact for our network of mental health providers, helping them thrive in their practices. You'll develop lasting relationships, understand their motivations, and identify training opportunities that align with their goals. As you utilize your problem-solving skills and creativity, you'll ensure our providers feel supported and empowered. Strong organizational skills and the ability to communicate effectively with different stakeholders are key, as you’ll track interactions and feedback effortlessly in our CRM system. Ideally, you have a background in hospitality or long-term customer service, which helps build rapport effortlessly. With benefits like health coverage, a 401(k) plan with employer matching, and opportunities for professional development, this full-time role comes with everything you need to succeed while making a lasting impact. Join us at Mindful Support Services, and let’s work together to enhance mental health support!
Our mission is to create access to high-quality mental healthcare in our community by supporting providers with tools and services for building their own sustainable private practices. We are an equal-opportunity employer committed to creating a p...
53 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
