Job details

Community Manager

Laita Labs is the main development team behind ParaSwap, a leading DeFi exchange and middleware with another 87 Billion dollars in lifetime volume. In addition to building the smart contract protocols, Laita Labs is also responsible for its Web3 API, used by many of the leading protocols in the space.,

As one of the most established protocols in space, ParaSwap has a global community composed of users with different experiences interacting with Web3. From newcomers to the space to advanced smart contract developers, being part of the ParaSwap community places you at the heart of DeFi.

To reach out to our community, we use both traditional communication methods like Twitter, Telegram and Discord as well as novel coordination mechanisms, such as working with ParaSwap DAO and engaging in onchain social networks.

As ParaSwap continues to grow in its number of users interacting with the protocol, we at Laita wish to empower its growth by finding someone who can help scale our communication with the community and make it show that we are both hearing them and helping them navigate this ever changing space.

Your role as a Community Manager will be to help with the day-to-day support of the community, be it in answering questions they might have about ParaSwap or DeFi, engage proactively with them on social media, or create content of recent updates to keep everyone in the know of latest developments. Working with the Laita Labs team will give you the opportunity to connect to a new emerging world and assist with onboarding users to the future of finance and self-ownership, all while collaborating with a top-notch team of developers and builders.

Strong familiarity with the English language, with other languages being also a strong optional.
Understanding of Ethereum block explorers, transaction diagnostics and wallet interactions with dApps
Experience in written community communication, be it through short-form social media or help center articles.
Familiarity with customer service and satisfaction and best practices for conflict resolution
Acquainted with the Web3 culture and community in both social networks and forums, preferably within the context of ParaSwap DAO or one of its major partners.
[optional] Familiarity with the ParaSwap API and SDK, or other similar protocols
Ability to work well in a small agile team and independently

Personal Characteristics

A strong emotional intelligence is needed to understand the needs of the community and customers, and be able to resolve conflict through times of confusion or distress.
Willingness to proactively engage with the web3 culture and community in a light-hearted, yet still professional manner.
Excellent relationship building and engagement with people from different cultures and skill levels.
Lateral thinker & problem solver. Agile and not against change. Innovative and proactive to drive initiatives.
Exceptional analytical skills and the ability to promptly establish priorities and actionable insights

A world class team of top notch individuals.

Direct connections to top DeFi core teams
Competitive compensation package (Fix + Tokens)
Fully remote environment or local co-working spaces
Flexible working hours

Average salary estimate

$75000 / YEARLY (est.)

min

max

$60000K

$90000K

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What You Should Know About Community Manager, Laita Labs

Join Laita Labs as a Community Manager and play a crucial role in amplifying the voice of the vibrant ParaSwap community—a key player in the DeFi space with an impressive $87 billion in lifetime trading volume. In this dynamic position, you will engage with a diverse group of users ranging from beginners to seasoned smart contract developers, helping to bridge the gap between innovative blockchain technology and everyday experiences. You'll leverage various platforms, including Twitter, Telegram, and Discord, while also exploring cutting-edge methods for community coordination like ParaSwap DAO engagement and on-chain social networks. Your responsibilities will include day-to-day community support, proactively responding to questions related to ParaSwap and DeFi, and crafting engaging content to keep our users updated on the latest developments. We’re looking for individuals with a strong grasp of the English language, a deep understanding of Ethereum, and a knack for written communication—whether it be concise updates or detailed help center articles. At Laita Labs, you will have the opportunity to navigate the exciting world of Web3 and finance while working alongside a world-class team of developers and innovators. If you're passionate about community building, enjoy problem-solving, and wish to make a meaningful impact in the DeFi landscape, we want to hear from you!

Frequently Asked Questions (FAQs) for Community Manager Role at Laita Labs

What are the primary responsibilities of a Community Manager at Laita Labs?

As a Community Manager at Laita Labs, your primary responsibilities will include engaging with the community on various platforms, answering inquiries about ParaSwap and DeFi, creating informative content about updates, and empowering users through effective communication. You will also be involved in conflict resolution by applying best practices learned from customer service experiences.