Network Operations & Supplier Support Manager

In 2012, Lambda started with a crew of AI engineers publishing research at top machine-learning conferences. We began as an AI company built by AI engineers. That hasn't changed. Today, we're on a mission to be the world's top AI computing platform. We equip engineers with the tools to deploy AI that is fast, secure, affordable, and built to scale. Whether they need powerhouse GPU hardware on-site or the flexibility of cloud-based solutions, we've got the horsepower to make it happen. Lambda’s AI Cloud has been adopted by the world’s leading companies and research institutions including Anyscale, Rakuten, The AI Institute, and multiple enterprises with over a trillion dollars of market capitalization. Our goal is to make computation as effortless and ubiquitous as electricity.

Location: Must be located within a commutable distance to San Jose, CA, or San Francisco, CA.  Remote will be considered. Domestic Travel 15%

Lambda, Inc. is seeking a highly skilled and experienced Network Operations & Supplier Support Manager to join our dynamic team. 

What You’ll Do: 

As the Network Operations & Supplier Support Manager, you will play a vital role in overseeing the procurement, management, and support of network circuits, ensuring seamless connectivity and reliable performance across our organization. This position demands expertise in cloud interconnect, SLA monitoring, contract negotiation, and overall support.

To succeed in this role, you must be agile and detail-oriented, with a keen ability to identify potential issues and react swiftly to mitigate their impact. As a cross-functional position, you will collaborate with various teams across departments, enhancing communication and efficiency.

We seek a self-starter who is proactive in driving their work and taking the initiative to tackle challenges. You will manage multiple projects simultaneously, make informed decisions independently, and demonstrate a strong sense of ownership over your responsibilities. Your capacity to anticipate needs, adapt to changing circumstances, and seek innovative solutions will be crucial in maintaining optimal network performance. If you thrive in a dynamic environment and are motivated to achieve results, we want to hear from you!

Network Circuit Procurement

• Lead RFQ process and collaborate with cross-functional teams to assess network requirements and determine the most effective circuit solutions.

• Manage the end-to-end procurement process, including vendor evaluation, selection, and negotiation of contracts.

• Ensure timely delivery and installation of network circuits to meet business needs.

Supplier Management and Support

• Contract SLA management, partnering with networking team to review network circuit uptime and proactively identify SLA breaches and obtain credits accordingly

• Develop and implement comprehensive circuit procurement strategies to optimize usage and cost

• Coordinate with internal teams and external vendors to troubleshoot circuit-related problems that require escalation 

Cloud Interconnect

• Work closely with cloud service providers to establish and maintain reliable interconnectivity between Lambda's on-premises network infrastructure and cloud environments

• Evaluate and recommend appropriate cloud interconnect solutions based on business requirements and industry best practices

Contract Negotiation and Vendor Management

• Lead contract negotiations with circuit providers, ensuring favorable terms, competitive pricing, and appropriate SLAs

• Establish and maintain strong relationships with circuit vendors, monitoring their performance and adherence to contractual obligations

• Conduct regular vendor evaluations and provide feedback to drive continuous improvement

You

• Have a proven experience in network circuit procurement, management, provisioning and support, preferably in a large-scale enterprise environment

• Have experience managing budgets and cost optimization, ensuring cost-effective procurement of network circuitry equipment and services

• Possess demonstrated negotiation skills with the ability to drive favorable contract terms and pricing

• Have strong knowledge of cloud interconnect solutions and their implementation, including direct connect, VPN, and ExpressRoute

• Have a solid understanding of Service Level Agreements (SLAs) and experience in monitoring and enforcing SLA compliance

• Possess knowledge of Access Server Request (ASR) to local carriers

• Understand the provisioning of network bandwidth for IP transit, fiber, voice and wavelength service

• Understand LLDP, LACP/LAG,MLAG

• Have strong analytical and problem-solving abilities to identify and resolve network circuit-related issues

• Possess strong documentation skills to maintain accurate records of network circuitry purchases, maintenance activities, and performance metrics. 

• Are able to generate reports and provide analysis for management or troubleshooting purposes

• Have a Bachelor’s degree from four-college or university and 0 to 2 years’ related experience and/or training; or 5+ years equivalent experience

Nice to Have

• A Proficiency in network performance deployment, monitoring, performance, and configuration tools 

• Familiarity with telecommunications regulations and compliance requirements to ensure adherence to legal and regulatory frameworks in network circuitry procurement and support

Salary Range Information 

Based on market data and other factors, the annual salary range for this position is $125,000-$180,500. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

• We offer generous cash & equity compensation

• Investors include US Innovative Technology, Gradient Ventures, Mercato Partners, SVB

• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability

• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

• We have a wildly talented team of 350+, and growing fast

• Health, dental, and vision coverage for you and your dependents

• Commuter/Work from home stipends for select roles

• 401k Plan with 2% company match

• Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.