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Operations Supervisor

Company Description

Wonderful Citrus is America's largest integrated grower, shipper and packer of fresh citrus, including clementine/mandarin, navel and Valencia oranges; lemons; limes; grapefruits; and other citrus varieties. Wonderful Citrus owns, cultivates and harvests more than 58,000 acres of fresh citrus and ships around the world each year to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across America under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.

Job Description

Overview:

The Operations Supervisor is responsible for understanding all aspects of the Packing House operations from the time the fruit is received, processed, and finally shipped. This role is expected to develop individuals and teams to solve operational issues and motivate team members to achieve performance targets. The ideal candidate has experience within the agricultural industry, manufacturing operations, continuous improvement, and/or hands-on experience managing perishable products. Candidates must be able to excel in a fast-paced environment.

 Here's what you'll do:

Responsibilities include but are not limited to:

  • Responsible for achieving, sustaining, and continuously improving personnel safety, food safety, quality, line effectiveness, equipment optimization, personnel development, and financial results
  • Responsible to maximize departmental production efficiencies while sustaining the highest of quality
  • Collaborates with upstream, downstream, and support departments in coordinating production activities to meet operational and business goals
  • Make timely and appropriate operational decisions based on multiple and varying factors (safety, time, fruit, staffing, budget, equipment, etc.)
  • Maintain an 80% floor presence and 20% administrative focus

Production:

  • Achieve production goals by maximizing Pack/Pre-Sort efficiency, fruit utilization and reducing product holds and customer claims
  • Plan and manage the day-to-day head count and staffing requirements by considering operational requirements and labor costs
  • Generate accurate production reports and analysis-based production rates and statistics
  • Ensure team adherence and continuous improvement of all established operational procedures (i.e. shift start-up, production run, handoff, shutdown and cleaning)
  • Manage the maintenance, cleaning, and operation of multiple types of manufacturing and packing equipment
  • Identify, develop, and support continuous improvement opportunities
  • Manage seamless transitions between one production shift to another as well as to the sanitation department

Logistics:

  • Ensure monitoring of, and adherence to, strategic FIFO and WMS inventory functionality across facility and within outside storage facilities
  • Manage day-to-day inventory systems, processes, and procedures to ensure achievement of key business results
  • Report daily inventories and FIFO position, exceptions, and outages; determine root causes and implement corrective actions
  • Coordinate inventory movement and storage across facilities; including external storage, as necessary

Qualifications

Here's what you'll bring to the table:

  • Bachelor's degree in Engineering, Industrial Manufacturing, Business Management, or related field is desired, or equivalent managerial experience in a manufacturing environment
  • Minimum 2 years of experience leading teams in a high volume, fast-paced food manufacturing environment preferred
  • Basic knowledge and some experience in succession planning, evaluation of talent, and building teams. 
  • Effective written and verbal communication as well as interpersonal skills
  • Experience working in a collaborative team environment that includes shared responsibilities, establishing and maintaining good working relationships with others to support team and company objectives
  • Willingness to work in all areas of the facility
  • Ability to communicate fluently in English; verbally and written. Conversational Spanish is highly desired
  • Must be able to perform basic arithmetic and algebraic functions -- knowledge of statistical analysis methods desired
  • Must be able to troubleshoot equipment/process problems, propose, and implement solutions.
  • Experience with Oracle and Microsoft Office with advanced knowledge of Excel (pivot tables, formulas, charts, and graphs) is desired
  • Ability to work on a day or night shift with a flexible schedule that often includes weekends and holidays
  • Excellent organizational skills, ability to prioritize tasks and meet constant deadlines with strong attention to detail and quality control
  • Detail-oriented, highly organized, and committed to delivering superior results
  • Ability to work in a team environment where honest communication, a positive attitude, engagement, and personal accountability is expected
  • Operational knowledge of food safety standards, regulations and compliance, OSHA, technical certifications and training, along with food manufacturing experience
  • Proven ability to deliver performance measures directly related to the business and competence to hold people accountable to such
  • Excellent customer service focus and results oriented

Pay Range: $70,000 - $80,00 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience

Shift: 2nd shift from 4PM to 1AM must be open to working weekends as needed.

Additional Information

Wonderful's dedication to you:

  • Competitive benefits package including Medical, Vision, Dental, 401k
  • Continued training and generous Education Reimbursement Program
  • Paid sick, vacation and holiday time
  • Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice

Why Choose Wonderful?

Wonderful Citrus is part of The Wonderful Company, a privately held $6 billion global company dedicated to harvesting health and happiness around the world. Its iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN and Lewis Cellars wines. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. 

To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com, or follow The Wonderful Company on LinkedInFacebook, and Instagram. To learn more about the company’s corporate social responsibility impact, visit csr.wonderful.com

Wonderful Citrus and The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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Average salary estimate

$75000 / YEARLY (est.)
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$70000K
$80000K

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What You Should Know About Operations Supervisor, The Wonderful Company

As an Operations Supervisor at Wonderful Citrus in Delano, CA, you'll be stepping into a pivotal role in the heart of America's largest integrated grower and shipper of fresh citrus. This is not just any job; it's an opportunity to be part of a team that ensures quality citrus like mandarins, oranges, and grapefruits reach consumers year-round. You'll have the responsibility of overseeing all aspects of Packing House operations, from the moment fruit arrives to when it is shipped out. A successful Operations Supervisor thrives in a fast-paced environment and is adept at leading teams, solving problems, and encouraging individuals to meet performance targets. Your focus will be on safety, quality, and financial results while collaborating across departments to achieve operational goals. Day-to-day tasks include maximizing production efficiencies, generating accurate reports, and managing team adherence to procedures. With a strong commitment to continuous improvement, you’ll implement innovative solutions to optimize production and ensure smooth transitions between shifts. If you have experience in the agricultural or manufacturing sectors and excel in team leadership, this role is a fantastic way to apply your skills while contributing to a leading brand in the citrus industry. Join Wonderful Citrus, and take pride in your role in harvesting health and happiness!

Frequently Asked Questions (FAQs) for Operations Supervisor Role at The Wonderful Company
What are the primary responsibilities of the Operations Supervisor at Wonderful Citrus?

The Operations Supervisor at Wonderful Citrus is responsible for overseeing all Packing House operations, focusing on safety, quality, and efficiency. This role includes leading teams to meet productivity targets, managing production reports, and collaborating with departments to streamline processes.

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What qualifications do I need to become an Operations Supervisor at Wonderful Citrus?

To qualify for the Operations Supervisor position at Wonderful Citrus, candidates should possess a Bachelor's degree in Engineering, Industrial Manufacturing, or related fields, along with at least 2 years of experience in a high-volume food manufacturing environment. Effective communication skills and a collaborative mindset are also important.

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What skills are essential for the Operations Supervisor at Wonderful Citrus?

Essential skills for the Operations Supervisor role at Wonderful Citrus include strong leadership abilities, operational knowledge of food safety standards, and proficiency in Microsoft Office, particularly Excel. Additionally, candidates should be detail-oriented and possess excellent organizational and problem-solving skills.

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What shift does the Operations Supervisor work at Wonderful Citrus?

The Operations Supervisor at Wonderful Citrus is required to work the 2nd shift from 4 PM to 1 AM, with flexibility for weekend shifts as needed. This adaptability is crucial to ensure effective operations in a dynamic environment.

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What benefits does Wonderful Citrus offer to Operations Supervisors?

Wonderful Citrus provides a competitive benefits package for Operations Supervisors, including medical, vision, and dental insurance, 401k options, vacation and sick leave, and an education reimbursement program, alongside opportunities for training and professional development.

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Common Interview Questions for Operations Supervisor
How do you prioritize tasks as an Operations Supervisor?

In prioritizing tasks as an Operations Supervisor, I assess immediate production needs against safety and quality standards, ensuring that daily goals are aligned with overall operational objectives. It's essential to stay adaptable and responsive to changing circumstances on the floor.

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Can you describe a time when you had to resolve a conflict within your team?

Resolving team conflicts often requires open communication. I approach such situations by listening to both sides, understanding their perspectives, and facilitating a collaborative resolution that ensures team cohesion and maintains productivity.

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What strategies do you use for continuous improvement in operations?

I implement continuous improvement strategies by regularly analyzing production metrics and encouraging team feedback on operational processes. Utilizing lean manufacturing principles and fostering a culture of innovation among team members often leads to effective improvements.

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How do you ensure adherence to food safety standards?

To ensure compliance with food safety standards, I conduct regular training sessions with the team, maintain clear communication regarding procedures, and perform routine audits to identify and rectify any potential issues immediately.

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What is your experience with managing production reports?

I have extensive experience managing production reports, focusing on detailed data analysis to track productivity rates and identify trends. This helps in proactive decision-making to optimize processes and resource allocation.

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How do you develop your team members' skills?

I focus on personalized development plans for my team members, identifying their strengths and areas for growth. I provide mentoring, conduct skills workshops, and facilitate on-the-job training to enhance their competencies.

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What role does communication play in your job as Operations Supervisor?

Communication is key as an Operations Supervisor. I ensure that information flows seamlessly between shifts and departments, facilitating team briefings and encouraging feedback to enhance collaboration and address challenges effectively.

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How do you handle equipment malfunctions during production?

When faced with equipment malfunctions, I first ensure everyone's safety, then quickly assess the issue. I prioritize immediate troubleshooting while notifying maintenance for swift repairs, ensuring minimal disruption to production.

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What experience do you have with inventory management systems?

I have utilized various inventory management systems like Oracle to track stock levels accurately, monitor compliance with FIFO principles, and analyze discrepancies, helping to ensure efficient inventory turnover.

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Why do you want to work for Wonderful Citrus?

I am eager to work for Wonderful Citrus due to its commitment to quality and innovation in the citrus industry. The company's values resonate with my own passion for sustainability and community, and I'm excited about the opportunity to make a meaningful impact.

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The Wonderful Company makes the world a better and healthier place through our uncompromising, iconic brands, our commitment to the development and well-being of our employees, and our unique philanthropic efforts in the communities we serve.

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Full-time, on-site
DATE POSTED
December 1, 2024

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