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CRM Specialist (HubSpot)

Who We're Looking For

You’re an experienced CRM Specialist with a deep understanding of HubSpot’s platform and a passion for streamlining customer relationship management processes. Your expertise lies in configuring, optimizing, and maintaining HubSpot’s CRM tools to drive efficiency and enhance data-driven decision-making. With a strong analytical mindset and a hands-on approach, you bring proven success in managing CRM systems to improve customer engagement and support sales efforts.

You possess an in-depth knowledge of HubSpot’s CRM functionalities and their integration with marketing, sales, and service tools. Staying informed about the latest HubSpot updates and features, you continuously refine processes to ensure seamless operations and maximize ROI. Your ability to analyze data, generate actionable insights, and implement strategic solutions positions you as a critical asset in driving customer satisfaction and business growth.

You’re a meticulous professional with strong problem-solving abilities. From data management to workflow optimization, you excel in executing tasks with precision and efficiency. Your proactive approach and attention to detail ensure that the CRM system operates smoothly and aligns with organizational goals.

You’re a collaborative communicator who thrives in cross-functional environments. Whether working with marketing teams to streamline campaigns or supporting sales teams with actionable insights, your ability to build strong relationships and articulate ideas ensures effective collaboration and project success.

What You’ll Do

  • Configure, maintain, and optimize HubSpot’s CRM system to support marketing, sales, and customer service operations.
  • Develop and implement workflows, automation, and integrations to enhance CRM efficiency and align with business objectives.
  • Manage and maintain clean, accurate, and up-to-date customer data, ensuring compliance with data protection regulations.
  • Monitor and analyze CRM performance metrics to generate actionable insights and identify areas for improvement.
  • Collaborate with marketing and sales teams to ensure CRM processes support lead generation, tracking, and conversion efforts.
  • Train and support team members on CRM best practices, ensuring optimal system usage and adoption.
  • Identify and troubleshoot technical issues within HubSpot, implementing solutions to minimize disruptions.
  • Stay informed about new HubSpot features and updates, proactively recommending and implementing enhancements.
  • Communicate CRM insights, progress, and updates to stakeholders, ensuring transparency and alignment across teams.

What You’ll Bring

  • At least 3 years of experience managing HubSpot CRM, with proven expertise in configuring and optimizing its features.
  • Strong understanding of CRM best practices and data management principles within the HubSpot ecosystem.
  • Proficiency in creating workflows, automation, and integrations to streamline operations and enhance productivity.
  • Excellent analytical skills with the ability to interpret data and provide actionable insights.
  • Exceptional problem-solving abilities with a track record of implementing effective solutions.
  • Strong communication and collaboration skills, with experience working across diverse teams and stakeholders.
  • High level of attention to detail and ability to manage multiple tasks and deadlines effectively.
  • Proactive attitude with a focus on continuous improvement and driving business success through CRM optimization.

What You’ll Get

  • Opportunity to work in a collaborative team environment with opportunities for professional development and growth.
  • Competitive salary and comprehensive benefits package.
  • Flexibility to work remotely with reliable internet access and a conducive workspace

About Landed

Landed is where top creative talent can find work with US companies as a valued creative team member. Our mission is to connect the world's best creative talent with growth opportunities and financial stability. We provide a competitive salary, benefits, and more. Ready to land your next job? Apply now!

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About CRM Specialist (HubSpot), Landed

At Landed, we’re on the lookout for a talented CRM Specialist with HubSpot experience to join our dynamic team! If you’re passionate about maximizing customer relationship management processes and thrive on efficiently managing CRM tools, then this role is perfect for you. In this position, you will configure, maintain, and optimize HubSpot’s CRM system to support our marketing, sales, and customer service efforts. Your strong analytical skills and hands-on approach will allow you to extract actionable insights from data, which are crucial for improving customer engagement. With at least three years of experience in managing HubSpot CRM, you'll enhance our workflows, automate processes, and integrate various functions to streamline operations. This involves not only staying updated on the latest HubSpot features but also ensuring that data is clean, accurate, and compliant with regulations. Collaborating with cross-functional teams will be part of your daily routine as you work to streamline campaigns and provide key insights to the sales team. At Landed, you will find a supportive and collaborative environment where your proactive attitude will drive continuous improvement. Join us to make a significant impact, enjoy a competitive salary, comprehensive benefits, and the flexibility to work remotely. Let's work together to help the best creative talents find their place in the world!

Frequently Asked Questions (FAQs) for CRM Specialist (HubSpot) Role at Landed
What are the main responsibilities of a CRM Specialist at Landed?

As a CRM Specialist at Landed, your main responsibilities include configuring, maintaining, and optimizing HubSpot’s CRM system to support our marketing, sales, and customer service operations. You will develop workflows and automations, manage customer data for accuracy and compliance, analyze performance metrics, collaborate with cross-functional teams, provide training, troubleshoot technical issues, and communicate insights to stakeholders.

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What qualifications are needed to be a successful CRM Specialist at Landed?

To be a successful CRM Specialist at Landed, you should have at least three years of experience managing HubSpot CRM, along with a deep understanding of CRM best practices and data management principles. Proficiency in creating workflows, exceptional analytical skills, strong problem-solving abilities, and effective communication skills are also essential to effectively collaborate across diverse teams.

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How can a CRM Specialist at Landed ensure optimal usage of HubSpot’s CRM tools?

To ensure optimal usage of HubSpot’s CRM tools at Landed, you will develop and implement comprehensive training sessions for team members on CRM best practices. Providing ongoing support and troubleshooting any issues as they arise will also help enhance system adoption and efficiency.

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What tools or features within HubSpot will a CRM Specialist at Landed be working with?

As a CRM Specialist at Landed, you will work extensively with HubSpot’s automation features, workflows, integrations, and dataset management tools. Staying informed about new HubSpot features and effectively implementing them will enhance our CRM system's capabilities.

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What are the opportunities for growth as a CRM Specialist at Landed?

At Landed, as a CRM Specialist, you have plenty of opportunities for professional development and growth. With your proactive approach and focus on continuous improvement, you will have the chance to advance your skills, tackle new projects, and play a pivotal role in shaping our CRM strategies.

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Common Interview Questions for CRM Specialist (HubSpot)
Can you describe your experience with HubSpot CRM?

When answering this question, highlight your specific experience managing HubSpot CRM. Discuss your main responsibilities, the features you've optimized, and the impact you've had on team productivity and customer engagement through your CRM management.

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How do you ensure data accuracy and compliance in a CRM system?

Discuss your strategies for maintaining clean and accurate data within the CRM. This might include regular audits, implementing data entry standards, and adhering to data protection regulations to ensure compliance.

Join Rise to see the full answer
What automation features have you implemented in HubSpot, and what impact did they have?

Provide specific examples of automation features you’ve implemented in HubSpot. Describe how they improved efficiency or facilitated lead management, and showcase quantifiable results if possible to demonstrate their impact.

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How do you approach troubleshooting technical issues in HubSpot?

Explain your systematic approach to troubleshooting technical issues. Discuss how you diagnose problems, gather information, and implement solutions while minimizing disruptions to the team’s workflow.

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Can you share an example of how you used data analysis to drive decisions in a previous role?

Share a past experience where data analysis led to meaningful insights. Illustrate how you interpreted CRM performance metrics, the decision-making process it influenced, and the results that followed.

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How do you collaborate with marketing and sales teams through CRM?

Discuss specific collaborative projects you've been part of where CRM supported marketing or sales objectives. Explain how effective communication and shared goals played a role in the success of those initiatives.

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How do you stay current with new features or updates in HubSpot?

Describe your methods for staying updated on HubSpot. This could include participating in webinars, following industry news, engaging with online communities, or taking part in training offered by HubSpot.

Join Rise to see the full answer
What strategies do you use for building strong working relationships with cross-functional teams?

Discuss your approach to communication and collaboration with diverse teams. Highlight how you actively listen, share knowledge, and engage others in discussions to foster a supportive working environment.

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How do you prioritize tasks and manage multiple deadlines in a CRM role?

Illustrate your organizational skills. Share tools and methodologies you employ for task prioritization, such as using project management software or establishing clear timelines to keep all projects on track.

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What do you see as the biggest challenges in managing a CRM system?

Discuss potential challenges like data quality, user adoption, or technical issues. Explain how you proactively address these challenges through thorough planning, training, and a strong understanding of team needs.

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Landed is a San Francisco-based company helping essential professionals build financial security near the communities they serve. Landed partners with schools, districts, and community organizations to provide down payment support and homebuyer ed...

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Full-time, remote
DATE POSTED
January 5, 2025

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