Field Application Scientist, New England

As a Field Application Scientist at 10x Genomics, your primary responsibilities include engaging with customers, providing system training at their sites, troubleshooting technical issues, and collaborating scientifically to support their research. You will act as the main point of contact for customer concerns, helping to maintain strong relationships and ensuring a seamless experience using our advanced genomic products.

To become a Field Application Scientist at 10x Genomics, candidates typically require extensive experience in molecular biology, biochemistry, genomics, or genetics. A Ph.D. or 2-4 years of relevant experience is often preferred, along with a solid understanding of NGS workflows and strong communication skills. Additionally, hands-on experience in molecular biology techniques and customer-facing roles is highly beneficial.

The Field Application Scientist role at 10x Genomics supports customers by providing essential training on product usage, troubleshooting technical problems, and offering guidance during their research. This position ensures that customers not only understand how to utilize our products effectively but also feel supported throughout their research journey.

Field Application Scientists at 10x Genomics can expect to travel up to 80% of their time, as they need to meet with customers across New England. This travel is crucial for providing on-site training, attending trade shows, and presenting at scientific seminars, making the role both dynamic and rewarding.

The work culture at 10x Genomics is vibrant, inclusive, and driven by a passion for scientific discovery. Field Application Scientists are encouraged to pursue new ideas and engage with their peers while fostering collaborative relationships with customers. The supportive environment enables team members to excel and contribute to groundbreaking advancements in biology.

In my previous roles, I have extensive experience working with various NGS workflows, from sample preparation to data analysis. I ensure that I stay updated with the latest techniques and technologies so I can provide effective training and troubleshooting for customers. Sharing real-life examples during my interview helps to illustrate my understanding and ability to apply this knowledge.

Handling stressful situations effectively is key for a Field Application Scientist. I focus on active listening to understand the customer's concerns, keeping my communication calm and professional. Sharing an example of a challenging customer interaction and how I resolved it can demonstrate my problem-solving approach during the interview.

Building relationships with clients involves consistent communication, being proactive about their needs, and following up after training sessions. I aim to establish trust by delivering value and staying engaged, which reflects my commitment to their success. Sharing specific strategies I’ve employed previously can showcase my relationship-building skills in an interview.

When dealing with multiple customer requests, I prioritize by assessing the urgency and impact of each request. I use organizational tools to manage my schedule and communicate timelines with clients to set clear expectations. Discussing a time when I successfully managed competing priorities can illustrate my effective time management skills.

I once identified a recurring technical issue during customer trainings and proposed a systematic troubleshooting process that significantly reduced response times. Sharing this example during my interview allows me to demonstrate my proactive approach and technical expertise.

Customer feedback is crucial in shaping product development, as it provides insights into real-world challenges and needs. I gather and relay feedback to the Development team, ensuring that client voices are heard in our improvement efforts. Discussing how I’ve facilitated feedback loops can showcase my understanding of the importance of customer input.

My presentation style is interactive and engaging, focusing on practical examples and hands-on activities. I aim to create an environment where customers feel comfortable asking questions. By discussing a successful presentation I led, I can illustrate my ability to convey complex information clearly and effectively.

Familiarity with NGS data analysis software and CRM tools like Salesforce is valuable for a Field Application Scientist. I utilize these tools to streamline workflows and maintain communication with clients. Highlighting specific software experiences during the interview can demonstrate my technical readiness for the role.

I remain current by attending industry conferences, participating in webinars, and subscribing to relevant journals. Sharing my continuous learning strategies illustrates my commitment to professional growth and my ability to bring new insights to the team.

I am driven by the opportunity to contribute to groundbreaking research and the satisfaction of helping customers succeed in their scientific endeavors. During the interview, discussing specific instances where I felt particularly impactful in my role can convey my passion and motivation clearly.