Customer Service & Sales Representative

As a Customer Service & Sales Representative at TSA, your responsibilities will include managing both inbound and outbound calls to assist customers in booking free hearing tests with Amplon. You'll focus on building genuine connections, understanding customer needs through open-ended questions, and sharing valuable information about Amplifon's products and services.

To qualify for the Customer Service & Sales Representative role at TSA, you should be ready to fully commit to a full-time role for your initial three months, possess excellent communication skills, be customer-centric, and demonstrate a strong willingness to learn. Being tech-savvy and having a problem-solving mindset will also be crucial.

At TSA, every new Customer Service & Sales Representative will enjoy a comprehensive, fully-paid training program. This training is designed to equip you with all the skills you need to excel in your new role and make a meaningful impact in customers' lives, especially as you represent Amplifon.

Absolutely! TSA believes in nurturing talent and providing career growth opportunities. As a Customer Service & Sales Representative, you will have access to development programs that will help you advance your career within the company.

Yes! After your first three months of training in-office, you’ll have the option to work from home four days a week, allowing for a fantastic work-life balance that many employees love.

When faced with challenging customer inquiries, it’s essential to stay calm and listen actively. Acknowledge the customer’s concerns and ask clarifying questions to fully understand their problem. This approach allows you to find the best solution and ensures the customer feels heard.

When answering this question, think of a specific instance where you actively listened to a customer's concerns, empathized with their frustration, and offered a satisfactory resolution. Highlight the steps you took and the customer's positive response following your intervention.

To meet sales targets, it's crucial to understand the products fully and communicate their benefits effectively to customers. Additionally, building rapport and trusting relationships is key. Emphasize personal experiences where you successfully met or exceeded targets through these strategies.

During busy periods, prioritizing tasks can be managed by assessing urgency and impact. Communicate with your team to distribute workload effectively while maintaining high service quality and ensuring that customer needs are met promptly.

Share your passion for helping others and your enjoyment in solving problems. You might also mention the fulfillment you find in contributing to a customer’s positive experience and how this drives you to continuously improve.

Staying informed about products and services involves regularly participating in company training sessions, reviewing internal resources, and directly engaging with product/service updates. Continuous learning is important for providing accurate information to customers.

Highlight an instance where you encountered a new system. Emphasize your approach, such as dedicating time for self-paced learning, seeking help from colleagues, or utilizing provided training resources to become comfortable and proficient quickly.

Discuss qualities like strong communication skills, your ability to connect with customers, and your passion for providing exceptional service. Tailor your response to reflect TSA’s values and culture while illustrating how you would contribute effectively to the team.

In such situations, it's important to remain calm and reassure the customer that their issue is valid. Offer to escalate the problem to a supervisor or provide a timeline on when they can expect an update. Valuing the customer's experience can turn a potentially negative interaction into a positive one.

Achieving monthly sales commissions requires setting clear goals, understanding customer needs deeply, and providing tailored solutions. Explain how you stay motivated through goal-setting strategies, emphasizing your proactive approach in your customer interactions.