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Senior Contract Specialist

Job Description

Position Title: Senior Contract Specialist

Reports To: Manager, Contracts

Department: Contracts

Work Location: United States (Remote)

Classification: Salary, Exempt

Position Summary

Under the general leadership of the Director of Contracts, the Senior Contract Specialist serves as a liaison between the Company and the Customer to streamline the contracting process by improving communication and resolving issues.  To succeed in this role, one must have a thorough understanding of corporate business rules, contract agreements, legal terminology, and laws pertaining to the business and industries the business services.  Ideal candidates are detail-oriented and excellent communicators.

Key Competencies

  • Advocating for Company interests while respecting the needs of the Customer

  • Serving as the primary liaison for contract request, negotiation, and approval

  • Determining comprehensive contract strategy by working with staff on all levels of the company

  • Sharing and clarifying contract processes, conditions, and details for the purpose of facilitating quick mutual resolutions between various parties

Key Responsibilities

  • Partners with Sales staff for excellent customer relations throughout the initial stages of the contract lifecycle (i.e., request, negotiation, and approval)

  • Provides advice on appropriate contract strategy

  • Reviews complex contracts and prepares specialized responses for contract modifications

  • Analyzes significant and/or unique contract requirements, special provisions, and terms and conditions to ensure compliance with appropriate laws, regulations, and corporate polices and business rules and communicates results

  • Develops negotiation strategy and leads negotiation on complex contractual issues

  • Partners with legal counsel to draft and revise changes as needed and presents revised documents to the Customer

  • Identifies potential business risks posed by Customer’s contract changes

  • Identifies deliverables such as reporting requirements and notifies the appropriate teams

  • Tracks complex contracts against deadlines, reporting status and key issues to Director of Contracts, Contract Administration Manager, and Sales staff

  • Prepares summaries of contract terms and conditions and regulatory requirements for presentation to senior management

  • Assists and/or provides input into the formulation, development, or revision of operating policies, procedures, and strategies for contract lifecycle management

  • Participates in continuous improvement through special projects.

  • Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US Remote pay range is $75,000 - $80,000 USD.

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Qualifications

  • Bachelor’s degree from an accredited university.

  • 2+ years related experience.

  • Legal background preferred.

  • Highly analytical with exceptional attention to detail.

  • Excellent oral and written communication skills are indicative of a superior ability to interface effectively with attorneys, executives, and other internal and external stakeholders.

  • Outstanding presentation and negotiation skills.

  • Possesses a positive, problem-solving attitude.

  • Ability to work independently with minimal direction.

  • Ability to perform in a complex cross-functional business environment.

  • Ability to analyze and improve business processes.

  • Knowledge of contract documents and specifications.

  • Knowledge of legal requirements pertaining to contracts.

  • Experience working with a contract lifecycle management system a plus.

  • Proficient with online meeting and web conferencing tools like GoToMeeting.

  • Proficient with MS Office suite (Word, Excel, PowerPoint, Outlook).

Other Duties

Travel as required up to 10%.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Activities, duties, or responsibilities may change at any time with or without notice.

Physical Requirements

The employee will be working in a home office environment in which he/she must sit for extended periods of time in front of a computer as the main working tool.  Use of telephone with or without a headset is required.  The employee will be frequently required to see, talk, and hear.  Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Average salary estimate

$77500 / YEARLY (est.)
min
max
$75000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Contract Specialist, LanguageLine Solutions

If you're looking to elevate your career in contract management, the Senior Contract Specialist position at LanguageLine Solutions might just be the perfect fit for you! This exciting remote opportunity allows you to become an essential part of our Contracts team, reporting directly to the Manager of Contracts. In this role, you'll be the crucial link between us and our customers, ensuring smooth communication and timely resolutions throughout the contracting process. With your expertise in corporate business rules, contract agreements, and legal terminology, you'll help develop effective strategies for contract negotiations and modifications. You'll partner with Sales teams for exceptional customer relations and review complex contracts, all while maintaining compliance with relevant laws and regulations. Additionally, you’ll have the chance to collaborate with our legal counsel, presenting well-crafted documents that meet our clients' needs. If you're detail-oriented, analytical, and possess outstanding communication skills, you’ll thrive in this collaborative environment. Your ability to engage with various stakeholders and navigate the complexities of contract lifecycle management will be key to your success. Here at LanguageLine Solutions, we pride ourselves on fostering a supportive work culture while striving for continuous improvement. Join us, and contribute to enhancing our operational processes, improving customer satisfaction, and driving our company’s success. The salary for this role ranges from $75,000 to $80,000 for full-time positions, and you can work comfortably from your home office. If you're ready to make a meaningful impact, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Senior Contract Specialist Role at LanguageLine Solutions
What responsibilities can I expect as a Senior Contract Specialist at LanguageLine Solutions?

As a Senior Contract Specialist at LanguageLine Solutions, your primary responsibilities will include serving as the main liaison for contract requests, negotiation, and approval processes. You will work closely with Sales teams to ensure strong customer relationships while providing strategic advice on contract strategy. You will review complex contracts, analyze key requirements, and work with legal counsel to draft and revise documents. Your role will be essential in tracking contract deadlines and preparing summaries for senior management. By partnering with various departments, you'll facilitate quick resolutions and help improve our contract lifecycle management.

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What qualifications are necessary for the Senior Contract Specialist role at LanguageLine Solutions?

To be considered for the Senior Contract Specialist position at LanguageLine Solutions, candidates typically need a Bachelor’s degree from an accredited university coupled with at least two years of relevant experience. A legal background is preferred, along with outstanding analytical skills and attention to detail. Excellent oral and written communication skills are vital, as is the ability to interface effectively with internal and external stakeholders. Familiarity with contract documents and lifecycle management systems is also advantageous.

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How does the contract negotiation process work for a Senior Contract Specialist at LanguageLine Solutions?

In the role of Senior Contract Specialist at LanguageLine Solutions, you will develop a negotiation strategy based on your thorough understanding of company interests and customer needs. You will lead negotiations on complex contractual issues, working to find mutually beneficial resolutions. By analyzing contract provisions and compliance requirements, you'll ensure that both our company and our clients are satisfied with the final terms. Collaboration with legal counsel will also be a key part of this process, as they’ll assist you in drafting and revising necessary documents.

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What skills are vital for success as a Senior Contract Specialist at LanguageLine Solutions?

Success as a Senior Contract Specialist at LanguageLine Solutions is driven by several key skills, including analytical thinking, attention to detail, and exceptional communication. You also need to display strong presentation and negotiation abilities to work effectively with diverse stakeholders. Being proactive in identifying risks and problem-solving will empower you to navigate complex contract scenarios proficiently. Finally, having a good grasp of relevant legal requirements and the ability to enhance business processes is crucial for achieving success in this role.

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What does a typical workday look like for a Senior Contract Specialist at LanguageLine Solutions?

A typical workday for a Senior Contract Specialist at LanguageLine Solutions involves collaborating with Sales teams to facilitate new client contracts, reviewing incoming contract requests, and conducting negotiations to establish favorable terms. You’ll spend time analyzing contract requirements, preparing summaries for presentation to management, and ensuring compliance with legal and corporate policies. With a significant portion of your day dedicated to communication—both written and verbal—you’ll engage with peers in various roles to streamline processes and enhance the efficiency of contract management.

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Common Interview Questions for Senior Contract Specialist
Can you describe your experience with contract negotiations as a Senior Contract Specialist?

When addressing your experience with contract negotiations, focus on specific instances where you successfully navigated complex issues. Highlight your approach to developing negotiation strategies, how you advocated for your company's interests while considering client needs, and any successful outcomes you've achieved. It's important to demonstrate your ability to communicate effectively and how your analytical skills contributed to favorable contract terms.

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How do you prioritize tasks and meet deadlines in a contract management role?

In answering this question, emphasize your organizational skills and time management strategies. Discuss how you utilize tools for tracking deadlines and managing priorities, aligning tasks with business objectives, and ensuring compliance with contractual obligations. Providing a specific example of how you handled competing deadlines in the past will illustrate your ability to excel in a fast-paced environment.

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What methods do you use to ensure compliance with legal and corporate policies in your contracts?

When discussing compliance, focus on the steps you take to stay updated on relevant laws and regulations that affect contract management. Describe how you incorporate compliance checks into your review processes and keep abreast of any changes that may impact contract terms. Highlight any specific tools or methodologies you've used to ensure adherence to both legal and corporate standards.

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How do you handle conflicts or disputes that arise during the contract negotiation process?

In your response, outline your approach to conflict resolution, emphasizing negotiation tactics and communication strategies. Share a specific example that demonstrates your ability to mediate disputes and find solutions that satisfy all parties involved. Highlight your focus on building positive relationships and fostering collaboration, even in challenging situations.

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What experience do you have with contract lifecycle management systems?

Discuss your familiarity with contract lifecycle management systems, focusing on how you've used them to enhance efficiency in tracking contract statuses, managing deadlines, and automating reports. If you have experience implementing any specific systems, mention that too. Show how your proficiency with technology improves your workflow and delivers better results for your team.

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Can you share an example of how you improved a contract management process?

Provide a specific instance where you've identified inefficiencies in a contract management process and the steps you took to enhance it. Focus on the tangible results achieved, such as reduced turnaround times or improved stakeholder satisfaction. Highlight your analytical skills and demonstrate your commitment to continuous improvement.

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Describe your experience working with Sales teams in a contract management context.

Emphasize your collaborative experience with Sales teams, detailing how you've supported them throughout the contract lifecycle. Discuss your approach to understanding their needs, aligning contract strategies with sales goals, and fostering effective communication. A specific example of a successful collaboration will provide strong evidence of your teamwork skills in this area.

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What key elements do you believe are essential in a successful contract?

Discuss the fundamental elements that contribute to a successful contract, such as clear terms, compliance with legal requirements, and predefined deliverables. Share your perspective on the importance of ensuring that contracts reflect the mutual interests of both parties while being comprehensible and enforceable.

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How do you stay updated on industry trends and changes in contract law?

Talk about your commitment to ongoing professional development and learning, including attending industry conferences, webinars, and reading relevant publications. Mention any professional networks you belong to and how they help you stay informed about trends and changes in contract law.

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What do you think makes you an excellent fit for the Senior Contract Specialist position at LanguageLine Solutions?

In your response, connect your skills and experiences directly to the specific requirements outlined in the job description. Emphasize your analytical abilities, communication skills, and problem-solving mindset. Providing examples of how your past experiences and achievements align with the company's needs will demonstrate your suitability for the role.

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LanguageLine Solutions: the global leader in innovative language access solutions for more than 40 years, provides the highest quality over-the-phone, video remote, (InSight) and onsite interpreting, translation and localization, as well as biling...

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Full-time, remote
DATE POSTED
April 9, 2025

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