Help Desk

Job Title: IT Help Desk Support Specialist

Job Description:

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service.

Responsibilities:

Provide first-line technical support to end-users via phone, email, chat, or in-person, resolving IT-related issues promptly and effectively.

Diagnose and troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams when necessary.

Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.

Manage user accounts, permissions, and access rights in accordance with company policies.

Document all support interactions, solutions provided, and troubleshooting steps taken in the help desk ticketing system.

Collaborate with other IT teams to identify recurring issues and implement proactive solutions.

Assist in the testing and deployment of software updates, patches, and system upgrades.

Conduct user training sessions and create instructional materials to promote technology literacy among employees.

Stay up-to-date with emerging technologies and industry best practices to enhance the efficiency of IT support services.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.

Proven experience in a technical support role, preferably in a corporate environment.

Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.

Knowledge of Active Directory, Exchange, and other enterprise-level systems.

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).

Excellent interpersonal skills with the ability to communicate technical information to non-technical users.