Helpdesk Support Specialist

As a Helpdesk Support Specialist, you will be the frontline support for our internal teams, assisting with technical issues and ensuring smooth day-to-day operations. Your role will involve troubleshooting hardware and software issues, providing guidance on IT policies, and contributing to our ongoing efforts to improve our IT services. This is a 6 month contract to hire position.

• Provide prompt and effective technical support via phone, email, and chat.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Assist with the setup and configuration of new equipment and software applications.
• Maintain accurate records of support requests and resolutions using our ticketing system.
• Collaborate with other IT team members to identify and implement solutions to recurring issues.
• Offer training and support to end-users on various software applications and IT processes.
• Escalate complex issues to higher-level technical staff as necessary.
• Contribute to the development and maintenance of support documentation and FAQs.
• Ensure compliance with company IT policies and procedures.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (7+ years) in a helpdesk, desktop, network, or technical support role.
• Strong knowledge of Windows operating systems, as well as common office software (e.g., Microsoft Office Suite).
• Familiarity with networking concepts and hardware troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified IT Specialist, or similar are a plus.