Sales Representative- WORK FROM HOME

As a Sales Representative at LawnStarter, your main responsibilities include managing around 200 calls per week, engaging in both inbound and outbound conversations. You will explain the services we offer, provide cost estimates, and successfully book customers for recurring lawn care services. Adaptability, along with the ability to upsell and overcome objections, is key to achieving your performance targets.

To qualify for the Sales Representative role at LawnStarter, you should have at least a high school diploma and preferably two years of experience in the BPO industry. Excellent written and verbal English skills are essential. Familiarity with CRM and VoIP software is a plus, along with a reliable home office setup that includes a computer or laptop and a strong internet connection.

LawnStarter provides comprehensive training for new Sales Representatives, ensuring you have all the necessary tools to succeed in your role. This training is all-inclusive and is aimed at preparing you for your responsibilities. Additionally, you will receive ongoing training updates throughout the season to remain proficient and confident in handling customer interactions.

As a Sales Representative at LawnStarter, you will earn a base pay of $6 per hour, with the potential to increase your pay through performance-based commissions which can add an extra $1 to $4 per hour, depending on your sales success. This structure means that with consistent performance, your total potential pay could reach between $6 to $10 per hour.

The Sales Representative role at LawnStarter involves working during the hours of operation from 7 AM to 12 AM CST, Monday to Friday, and 8 AM to 10 PM CST on weekends. You will have the opportunity to work up to 40 hours a week within these time frames, and the position may require adaptability to rotating shifts.

When answering this question, focus on specific examples from your past phone sales experiences that highlight your ability to build rapport, close deals, and manage customer objections. Emphasize your communication skills and any performance metrics that demonstrate your success.

Explain your approach to handling objections by sharing techniques you use to empathize with customer concerns and provide solutions. It’s important to demonstrate active listening and confidence in overcoming challenges to close the sale.

Share specific strategies you've implemented in your previous roles to consistently achieve sales targets. Discuss planning, organization, CRM utilization, and how you keep track of your performance metrics.

Illustrate your techniques for maintaining positivity, such as taking breaks for self-care, staying organized, and viewing challenges as opportunities to improve. Your response should reflect resilience and a solutions-oriented mindset.

Be prepared to share a compelling story about a successful sale, detailing your approach, the challenges you faced, and the outcome. Highlight your communication skills and the strategies you employed to create value for the customer.

Discuss your strategies for identifying and handling customer needs effectively, such as asking open-ended questions and actively listening. Show that you can balance customer needs with business objectives.

Explain your experience using CRM and VoIP systems, describing specific tools you've used and how they benefited your previous roles. Be specific about your tech-savviness and adaptability to new systems.

Reflect on how teamwork plays a role even in remote settings and provide examples of how you have collaborated with colleagues virtually, shared best practices, and contributed to a positive team culture.

Discuss the steps you take to prepare for a sales call, such as researching the customer, developing a strategy, and preparing answering objections. Your answer should demonstrate your commitment to thorough preparation and professionalism.

Share your intrinsic motivations, such as personal goals related to performance, customer satisfaction, or financial incentives. Emphasize how these motivators drive you to achieve results and provide added value to your role.