Sales Representative - WORK FROM HOME

As a Sales Representative at LawnStarter, your primary responsibilities revolve around interacting with customers through approximately 200 inbound and outbound calls per week. You will explain our lawn care services, provide job estimates, and successfully book clients for recurring services. Additionally, you'll need to effectively handle objections, upsell services, and meet defined sales targets while ensuring every customer receives excellent service.

To become a Sales Representative at LawnStarter, you need to possess at least a high school diploma, with a preference for individuals who have 2 years of experience in the BPO industry. Strong verbal and written English skills are crucial, as well as the ability to sell effectively over the phone. Familiarity with CRM and VoIP software is beneficial, but not mandatory.

The Sales Representative role at LawnStarter offers a flexible working schedule. Operating hours are from 7 AM to 12 AM CST Monday to Friday, and 8 AM to 10 PM CST on weekends, with a maximum of 40 hours per week. It's important to be available to work US hours and weekends, and adaptability to rotating shifts is essential.

At LawnStarter, Sales Representatives are rewarded based on their performance, which is measured through defined sales targets and customer service metrics. Starting with a base pay of PHP 46,000 per month, there’s an opportunity to earn an additional PHP 9,000 to PHP 37,000 in performance-based incentives, enabling top performers to earn between PHP 55,000 and PHP 90,000 per month.

Sales Representatives at LawnStarter must have a reliable computer or laptop with a camera, at least 8GB of RAM, and a Core i5 processor. A noise-canceling headset is required for clear communication. Additionally, a consistent power source and a reliable internet connection (minimum 25 Mbps) are crucial to meeting work demands in a distraction-free environment.

When addressing a hesitant customer, it's vital to approach the conversation with empathy and understanding. Begin by asking open-ended questions to uncover their concerns. Use your product knowledge to provide relevant information and testimonials that may help alleviate their fears. Sharing how your services can cater to their specific needs and overcoming objections calmly will demonstrate your commitment to providing excellent customer service.

In your response, emphasize the techniques and strategies you used. Start by detailing the customer’s initial inquiry, and then explain how you identified additional needs by asking strategic questions. Highlight how you articulated the benefits of the upsell and closed the deal by ensuring the customer felt valued and informed throughout the process.

Discuss your goal-setting approach and how you analyze your past performance. Explain the strategies you implement, such as staying organized with your call schedules, maintaining a positive attitude, and continually seeking feedback to improve. Share how you remain motivated and focused to consistently achieve—and exceed—your sales targets.

A positive attitude is essential in sales. Highlight your techniques, such as reminding yourself of past successes or utilizing breathing exercises to stay calm. Explain how you view challenging calls as learning opportunities. Convey that you always strive to treat each interaction with respect, regardless of outcomes, which reflects your commitment to customer satisfaction.

Prepare by conducting background research on the customer or reviewing their history with your services. Develop an outline of key points to cover during the call, including potential needs and solutions you can offer. Practicing your pitch and preparing for possible objections can help ensure the call is smooth and productive.

Express your enthusiasm for LawnStarter’s commitment to quality service in the lawn care sector. Mention its positive company culture and awards as motivating factors. Discuss how your skills align with their organization's goals and how you can contribute toward not just meeting sales targets, but also enhancing overall customer experience.

Share a specific example where unexpected changes occurred—such as new sales promotions, product launches, or policy shifts—and what strategies you employed to quickly adjust your sales approach. Highlight how flexibility and a proactive mindset allowed you to continue meeting customer needs successfully.

Effective rapport-building involves active listening and demonstrating genuine interest in the customer’s needs. Explain how you utilize friendly conversation, maintain an energetic tone, and ask insightful questions to engage customers. Your ability to relate to customers helps cultivate trust and makes them receptive to your recommendations.

Stress management is critical during busy periods. Discuss your coping techniques, such as organizing your workflow, taking brief breaks when needed, and using positive affirmations. Emphasize that prioritizing customer service quality helps maintain focus even under pressure.

An effective upselling strategy starts with identifying customer pain points and how LawnStarter’s services address them. You can create tailored scripts that highlight not only the service benefits but also address potential hesitations. Personalizing your upsell approach by using customer data can significantly increase your success rate.