Lead Sales and Account Manager

The opportunity

As a Lead Sales and Account Manager - Italy, your #1 mission is to drive, empower your team and give each team member the resources they need to demonstrate Ankorstore's value proposition and convince the best brands in Italy to be active on our platform, increasing their wholesales activity and potential on our platform through continuous and dedicated support. This is a key role for our company's success as you will leverage our brands' potential and help entrepreneurs in their mission and development.

You will be reporting to the country manager on the following responsibilities :

• Lead a team of Sales Development Representatives (SDR), Account Executives (AE) and Brand Development Managers (BDM) in Milan and Italy:
  • Manage a growing team of 8-10 SDR, AEs and BDMs, ensuring they have the right resources, tools and skills to succeed in their role
  • Motivate and empower the teams to enhance engagement and performance
  • Define team and individual goals in line with Ankorstore's objectives, plan and monitor their achievements and ensure the performance of the team - be directly accountable for Team results
  • Anticipate, organise and monitor the activities of the team, allocate the right resources for the right objectives

• Build, Develop, & Coach your team:
  • In collaboration with the People Team and your Manager, anticipate and plan your team evolution, participate in the definition of the needs and requirements, and actively contribute to the hiring process
  • Ensure a strong onboarding for new joiners and ongoing training and shadowing
  • Act as a role model, share best practices and encourage peers and team members to strive
  • Use an individualized approach to identify development potential, performance challenges and put in place action plans to help the team to grow professionally and personally.
  • Provide continuous and constructive feedback

• Lead operational and professional Excellence:
  • Ensure that each team member understands and follows the processes, masters tools, forecasting methods and sales documentation
  • Be the facilitator among the different roles and objectives of each team member:
  • Prospection and qualification: ensure that each team member uses the right tools and techniques to research, identify, prospect and qualify high-potential brands
  • Discovery and pitching: ensure that each team member masters the tools, techniques and adapts their approach to convince brands to be active on Ankorstore and close efficiently deals
  • Integration: ensure that each team member collects all the necessary and accurate data to integrate their products to the platform in a timely manner
  • Portfolio management: ensure that each team member uses our sales and reporting tools and can identify potential brands, forecast their results and manage activity
  • Product adoption: ensure that each member masters the Ankorstore tool and can provide extra and tailored support for our brand by adapting their action plan based on the brand's challenges and potential

• Lead flow Management and Forecasting:
  • Ensure the progress of the leads through the different stages in CRM thanks to a perfect mastery of the tools and processes of the team and execution excellence
  • Own target forecasting and manage the pipeline to achieve monthly goals, empowering team members to assess conversion rates autonomously, sales cycle, pipeline and win rates stage on stage, thanks to dashboards and analytics

• Collaborate and act as key contact for the rest of the organisation:
  • Work closely with the senior team members to understand their KPIs, challenges and coordinate the activity with the team
  • Act as the interface between team, management and the rest of the organization to provide feedback, make suggestions, iterate on our processes and sales tactics and contribute to process improvement to continuously improve our product experience and client acquisition

What will you bring to the table?

• At least 3+ years of experience as an Account Executive and/or Account Manager and 3+ years as a Team Lead, preferably in the e-commerce environment
• Deep understanding of sales and team coaching methodologies in order to successfully drive the team towards the same goals
• An empathetic leader with a strong track record of (overachieving as an Account Executive / Account Manager in the past)
• Ability to manage multiple relationships at a time and work in a high pace environment
• Excellent written and verbal communication skills in Italian and English
• Data and impact-driven: you know how to track your results and see how to get better
• Process driven and structured, knowledge of Salesforce is a plus

What's in it for you?

• Being part of a truly purpose-driven, international company with strong values and connected teams.
• A highly dynamic environment at a stage where you'll be able to shape things autonomously and play a part in the future of the organisation.
• A real playground for development with strong people mentors and exciting career opportunities, locally or internationally.
• Competitive salary and compensation, including equity (depending on the role's seniority level).
• We are a remote-friendly company; depending on your role, you will have a full remote or a hybrid contract. We have offices in France, Italy, Netherlands, Germany, Spain, UK, Luxembourg, and Sweden..
• Team offsites and fun events.
• Class pass membership.
• Continuous learning & growth opportunities with unlimited access to Udemy, the e-learning platform.
• The best health and dental insurance are available in each location.
• A matched contribution/pension scheme.
• And many other benefits that will be implemented soon - watch this space!

Would you like to learn more about us?

• Take a look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle page.
• Read about us in the media: How to build a 2 million unicorn in under 3 years, Rewild Retail, Ankorstore is shaping the shopping of the future.