Job details

LEAF Customer Service Representative-1

Provides a high level of professional customer service to incoming telephone callers and provides timely responses to all incoming calls from lessees, dealers, and internal staff. Makes appropriate changes to accounts based on requests from lessees, dealers, and internal staff; documents telephone conversations and relevant changes. Calculates buyout quotes and refers to other departments for assistance when needed. Documents all telephone calls and relevant information.

PRIMARY RESPONSIBILITIES

Answers incoming telephone calls from lessees, dealers, and internal staff. Refers questions to other departments as needed.
Documents all telephone calls and conversations to ensure all necessary account information is accurate and up-to-date.
Documents and makes changes to accounts.
Calculates buyout quotes by determining the amount needed to terminate an account.
Performs and answers any questions regarding address changes, reconciling account issues, buyout quotes, property tax questions, invoices, termination dates, miscellaneous charges on accounts and contract details.
Maintains accurate and detailed information at all times especially when calculating buyout quotes.
Performs other related duties as required or assigned, some of which may be essential to the position.

EDUCATION, KNOWLEDGE AND SKILL REQUIREMENTS

Associate degree or equivalent work experience.
1-3 years of customer service experience

Strong communication skills
Ability to work independently and within a team
Leasing experience is a plus

Outstanding customer service skills including consistent politeness, patience, and a calm, positive demeanor.

Outstanding typing and communication skills, both written and verbal
Strong computer skills including MS Office
Ability to effectively communicate and interact with team members and other departments.
Perform data entry with extreme accuracy
Strong attention to detail.
Must possess strong interpersonal and technical skills, and a professional demeanor.

PHYSICAL DEMANDS AND CONDITIONS REQUIREMENT

General office environment

EQUIPMENT USED

General office equipment

Location

Moberly, Missouri, United States of America

M&T Bank Glassdoor Company Review

3.7

M&T Bank DE&I Review

No rating

CEO of M&T Bank

Rene F Jones

Approve of CEO

By M&T Bank

We strive to be the best company our employees ever work for, the best bank our customers ever do business with, and the best investment our shareholders ever make.

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Buffalo, NY

DATE POSTED

June 3, 2023