Job details

Learning and Development Specialist

Job Description:

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We’re seeking an experienced Learning and Development Specialist! This position will report directly to the Sr. Manager, Learning and Development. This position will work with a team of fellow curriculum developers and trainers to set the direction, guide the design and development, and deliver all training and development initiatives for one of our subsidiaries of PROG Holdings. Given the nature of the position, the ideal candidate will be required to have a sound instructional design background with proven experience in all facets of the adult training process and be comfortable with engaging in-person and virtual facilitation, all while coordinating multiple projects simultaneously. This position will spend equal time facilitating training and writing training content. This is a hybrid Utah based position; our Learning and Development Specialist will be facilitating in-person training in our Draper office.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of learning and talent development gurus that create impactful content and try to provide a world-class experience to our employees. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.

YOU ARE: A high-powered learning and talent development executive with extensive experience leading, developing and modifying learning and development content at organizations. As a learning and development curriculum designer/trainer, your role will be one of the most impactful at Progressive Leasing as it relates to supporting our value of putting people above all else, while collecting past-due payments or merchandise. This role will partner with Customer Payment Assistance (CPA) leadership and other key stakeholders to develop and deliver on-target and effective programs focused on in-person negotiation techniques while providing excellent customer service. You will partner with CPA leadership to monitor and evaluate team performance to determine ROI and effectiveness of programs and adapt to evolving needs.

YOUR DAY-TO-DAY:

Consult with Subject Matter Experts, including: executive staff, product, marketing, and sales teams
Assess, design, and develop training curriculum
Conduct system, procedure, soft skills, and professional training to staff and management
Provide a structured, yet engaging learning environment
Orchestrate training logistics between various stakeholders
Communicate training plans and progress to multiple parties
Manage multiple projects concurrently
Identify key behaviors that will impact a desired goal
Deliver New Employee Training in both Operations Repayment and Customer Service departments
Implement adult learning theory, models, and methods
Design and develop engaging instructor lead, and eLearning material for both internal and customer facing audiences
Maintain training material, modules, and guides
Utilize multiple design, and industry-standard software

YOU’LL BRING:

Bachelor’s degree or equivalent work experience required
Training and/or team lead experience required
Results oriented, and able to accomplish assigned tasks consistently
Great communication skills and creativity
Expert knowledge in all facets of the ADDIE model and able to create engaging content from request through facilitation
Proficient knowledge with all Microsoft products, curriculum design software and tools (Articulate, video creation, Adobe Creative Cloud, etc.), and virtual instructor-led platforms
Strong attention to detail and the ability to effectively review and provide an accurate, well-organized deliverable in a time-conscious fashion
Superior verbal and written communications skills
Proven collaborative work style, with a strong ability to build relationships, gain credibility and partner with internal co-workers
Ability to organize and complete multiple high-priority projects on schedule under tight deadlines
Preference given to experience in a contact center environment

WE OFFER:

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Time
Diversity Alliance Resource Groups
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.