Leave Administration Specialist - Can be Remote

Job Description

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence for multiple clients, including FMLA, ADA, State leaves, Unpaid company leaves, USERRA, as well as being a liaison between the client and their STD/LTD vendor The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

• ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
• Coach employees, managers and HR professionals on the appropriate web-based processes, legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leaves
• Update employee records in the HR/Payroll system as appropriate
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
• Consult with clients on best practices and policy reviews
• Support new client onboarding process
• Assist with client projects as needed

Qualification

• A Bachelor's Degree is highly desired
• Four or more years of professional experience in absence management is preferred; Customer
• Service experience is preferred
• Hands on experience with HR/Payroll systems is desired, along with experience using email and
• Microsoft Office suite
• Must have a strong disposition toward customer service and proven aptitude for computer-based
• leave transaction processing
• Legal right to work in the United States
• #LI-KC2
• #LI-Remote