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HVAC - Service Technician

Company Profile

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

 

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

 

What's in it for you?

  • Competitive Pay with weekly payroll
  • Overtime available to increase earnings potential
  • Company paid vacation, personal days & holidays
  • Company vehicle, phone, PPE and uniforms provided
  • Ongoing Training and Development

 

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Job Description

This technician performs field activities associated with supporting the installation, maintenance and servicing of heating, ventilating and air conditioning systems for commercial customers.

 

Duties include, but are not limited to: 

  • Perform on-site preventative maintenance, routine repair and calibration after installation.
  • Handle basic, non-complex products and/or problems, referring more complex problems to higher-level technicians.
  • Uses experience and technical skills with preventive maintenance and system operations to determine service requirements.
  • Advises manager of preventive maintenance inspections performed and corrective actions to be taken.
  • Works in a team-based environment to share information and workload while ensuring customer satisfaction.
  • Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times.
  • Performs other duties as assigned.
  • Flexibility to work overtime, on-call and weekends, as required.

Qualifications

 

  • High School diploma or GED equivalent
  • 2 to 6 years hands on Commercial HVAC Experience
  • EPA Certification- Type I & Type II or Universal Required
  • Valid Driver’s License and acceptable driving record
  • Technical aptitude to perform maintenance, service, and troubleshoot equipment
  • Excellent Customer Service Skills
  • Good Electrical and Mechanical Diagnostic Skills
  • Ability to complete repairs and required paperwork
  • Ability to work independently and self-schedule
  • Self-motivated to complete assigned tasks within time constraints
  • Driven to succeed and able to work with minimum supervision
  • NATE certification a plus
  • Periodically ‘on call’ for service coverage
  • Travel may be required occasionally

Physical Requirements:

Technicians install, repair, and perform preventative maintenance on commercial, rooftop HVAC units. This work is often done independently. As such, Technicians must be able to safely:

  • Get themselves and necessary tools/equipment onto the rooftop – typically via fixed/extension ladder
  • Work at heights
  • Load and unload tools/equipment from work van
  • Lifting occasionally up to 75lbs.
  • Lifting to shoulder and overhead occasionally up to 25 lbs.
  • Push/pull wheeled cart up to 150 lbs.
  • Climb ladder up to roof height
  • Extend reach overhead in a repetitive motion.
  • Manual tandem lifting load up to 125 lbs

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.  Lennox is an equal opportunity employer.

 

Average salary estimate

$55000 / YEARLY (est.)
min
max
$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About HVAC - Service Technician, Lennox International

Join Lennox National Account Services as an HVAC - Service Technician in Livonia, where you will play a crucial role in the maintenance and servicing of commercial heating, ventilation, and air conditioning systems. With over 120 years of experience, Lennox is a recognized leader in the HVAC industry, offering numerous opportunities for growth and a supportive work environment that values diversity. As a technician, your days will be filled with exciting challenges, from performing preventative maintenance to tackling repairs for various HVAC systems. You'll work closely with a talented team, ensuring customer satisfaction by leveraging your technical skills and knowledge. Plus, our attractive benefits package, which includes competitive pay, overtime options, a company vehicle, and ongoing training, makes this a fantastic opportunity for both personal and professional growth. We're looking for motivated individuals with hands-on commercial HVAC experience and a strong commitment to safety and excellence. If you're ready to advance your career with a trusted industry leader, visit our careers page to learn more about our HVAC - Service Technician role at Lennox!

Frequently Asked Questions (FAQs) for HVAC - Service Technician Role at Lennox International
What are the responsibilities of an HVAC - Service Technician at Lennox National Account Services?

As an HVAC - Service Technician at Lennox National Account Services, your responsibilities will include performing on-site preventative maintenance, routine repairs, and calibrations on commercial HVAC systems. You will use your technical skills to determine service requirements and advise your manager on maintenance inspections. Working within a team, you’ll ensure customer satisfaction while adhering to safety protocols.

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What qualifications do I need to become an HVAC - Service Technician at Lennox?

To qualify as an HVAC - Service Technician at Lennox National Account Services, candidates must possess a high school diploma or GED, along with 2 to 6 years of hands-on commercial HVAC experience. Additionally, EPA Certification (Type I & Type II or Universal) is required, along with a valid driver’s license. Strong diagnostic skills and excellent customer service abilities are also essential.

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Is there an opportunity for overtime for HVAC - Service Technicians at Lennox?

Yes! HVAC - Service Technicians at Lennox National Account Services can enjoy the opportunity for overtime, which increases earning potential. Technicians are expected to be flexible regarding their schedules, including being available for on-call, overtime, and weekend work as required.

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What benefits does Lennox offer to HVAC - Service Technicians?

Lennox National Account Services provides a comprehensive benefits package for HVAC - Service Technicians, including competitive pay, weekly payroll, company-paid vacation, personal days, and holidays. Additional perks include a company vehicle, phone, PPE, uniforms, health and wellness coverage, a matching 401(k), and other exciting discounts.

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What is the work environment like for an HVAC - Service Technician at Lennox?

Working as an HVAC - Service Technician at Lennox National Account Services offers a dynamic, team-oriented environment where safety and customer satisfaction are prioritized. Technicians perform their tasks independently and interact with a diverse range of clients. The role often requires working at heights, using ladders, and lifting equipment, which adds variety to daily responsibilities.

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Common Interview Questions for HVAC - Service Technician
What experience do you have with HVAC systems?

Discuss your relevant experience with various HVAC systems, emphasizing any hands-on work with installations, repairs, and preventative maintenance. It’s beneficial to provide specific examples of systems you have worked on and your troubleshooting methods.

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How do you prioritize safety while working on HVAC systems?

When answering this question, highlight your understanding of safety protocols and regulations. You can explain any personal practices you follow, such as wearing PPE, following company guidelines, and performing safety checks before beginning your tasks.

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How do you handle difficult customers?

Share your strategies for managing challenging customer interactions, emphasizing your communication skills and focus on finding solutions. Provide an example of a past situation where you successfully resolved a customer's concern and ensured their satisfaction.

Join Rise to see the full answer
Can you explain your diagnostic process for HVAC issues?

Outline your step-by-step diagnostic approach, including how you gather information from the system, perform tests, and isolate the problem. Provide a specific example of a particularly challenging diagnostic case and how you resolved it.

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What steps do you take for preventative maintenance?

Discuss your understanding of preventative maintenance protocols for HVAC systems, including regular inspections, cleaning components, and calibrating controls. Give specific examples of how you've successfully improved system performance through maintenance.

Join Rise to see the full answer
How do you keep up with HVAC technology advancements?

Mention your commitment to ongoing learning, participation in training programs, and subscription to industry publications or forums. Highlight any relevant certifications that exemplify your dedication to staying updated on HVAC technologies.

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Describe a time when you worked as part of a team.

Provide an example that showcases your team collaboration skills. Discuss your role, how you contributed to the team’s success, and any challenges you faced that required teamwork and problem-solving.

Join Rise to see the full answer
What tools and equipment are you proficient in using?

List the various HVAC tools and equipment you have experience with, such as gauges, refrigerant handling equipment, and diagnostic tools. Mention any specific brands or models with which you are particularly familiar.

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What does customer service mean to you as an HVAC technician?

Emphasize the importance of communication, empathy, and responsiveness in customer service within the HVAC field. Share how you ensure customers are informed and comfortable during and after service visits.

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Are you comfortable with being on-call?

Affirm your willingness to be on-call and the importance of being available for urgent service calls to maintain customer satisfaction. You could share your experience with being on-call in previous roles and how you managed those responsibilities.

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Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong h...

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DATE POSTED
April 14, 2025

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