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Job details

Support Agent

Level is a fintech company revolutionizing benefits and payments. They are looking for a Support Agent to assist with transaction processing, member inquiries, and process improvement.

Skills

  • Clear communication skills
  • Ability to handle sensitive information
  • Problem-solving skills
  • Flexibility in a changing environment
  • Experience using internal knowledge bases and customer service CRM tools like Zendesk/Salesforce

Responsibilities

  • Assist with transaction review, categorization, and other related tasks.
  • Engage with members and providers to address and resolve inquiries via phone, messaging, and email.
  • Collaborate with internal stakeholders to identify and advocate for members and providers.
  • Continuously develop and refine processes and resources.
  • Participate in projects with other teams to roll out new plans and products.

Benefits

  • Competitive compensation and equity
  • Various allowances and benefits through Level's platform
  • Generous vacation policy and paid sick leave
  • Company-paid medical, dental, and vision benefits
  • 401(k) and additional insurance options
  • Paid parental leave and company-sponsored events
To read the complete job description, please click on the ‘Apply’ button
Level Glassdoor Company Review
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CEO of Level
Level CEO photo
Paul Aaron
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Average salary estimate

$37440 / YEARLY (est.)
min
max
$37440K
$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Posted 10 days ago

Level makes it easy for people to pay with their benefits, while helping businesses and their teams save money. Benefits are part of people’s total compensation: their livelihoods. But too often benefits are confusing and hard to use, leaving mone...

3 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$37,440/yr - $37,440/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 6, 2024

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