Job details
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Support Agent
Level is a fintech company revolutionizing benefits and payments. They are looking for a Support Agent to assist with transaction processing, member inquiries, and process improvement.
Skills
- Clear communication skills
- Ability to handle sensitive information
- Problem-solving skills
- Flexibility in a changing environment
- Experience using internal knowledge bases and customer service CRM tools like Zendesk/Salesforce
Responsibilities
- Assist with transaction review, categorization, and other related tasks.
- Engage with members and providers to address and resolve inquiries via phone, messaging, and email.
- Collaborate with internal stakeholders to identify and advocate for members and providers.
- Continuously develop and refine processes and resources.
- Participate in projects with other teams to roll out new plans and products.
Benefits
- Competitive compensation and equity
- Various allowances and benefits through Level's platform
- Generous vacation policy and paid sick leave
- Company-paid medical, dental, and vision benefits
- 401(k) and additional insurance options
- Paid parental leave and company-sponsored events
To read the complete job description, please click on the ‘Apply’ button
Level Glassdoor Company Review
Paul Aaron
2.9
Level DE&I Review
No rating
CEO of Level
Approve of CEO
Average salary estimate
$37440
/ YEARLY (est.)
min
max
$37440K
$37440K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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Mission Driven
Customer-Centric
Passion for Exploration
By
Level
Level makes it easy for people to pay with their benefits, while helping businesses and their teams save money. Benefits are part of people’s total compensation: their livelihoods. But too often benefits are confusing and hard to use, leaving mone...
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$37,440/yr - $37,440/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 6, 2024
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