LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
LGC’s purpose-built portfolio of tools for genomic analysis and quality assurance / quality control applications ("QA/QC") is valued by customers because of its embedded position within customer workflows, breadth and reliability in ‘high cost of failure’ applications. LGC combines 175 years of scientific heritage with a track record of innovation and has built a reputation for portfolio quality and expertise alongside deep relationships with customers, industry partners and the global scientific community.
We are seeking a highly skilled and experienced Application Service Manager to oversee the delivery and support of our Quality Control (QC) suite of products within our Diagnostics and Genomics (D&G) business unit.
This portfolio of software products helps manage quality control data for customers globally, assisting them with adherence to lab quality standards through rule evaluations, peer comparison and reporting functionality. These applications and their support are critical to our customers, and they must be managed to a high degree of compliance and control. There are internal facing tools that support operations that form part of this suite which will also fall under the remit of this role. This is a key growth area for D&G and the service model will be vital in helping to drive towards our business objectives while ensuring customer satisfaction with our offerings.
The ideal candidate will have a strong background in IT service management, with a deep understanding of ITIL principles and their use in managing and supporting applications, ideally externally facing customer applications. The Service Manager will be responsible for ensuring the highest level of service quality, customer satisfaction, and operational efficiency.
You will be working closely with several teams including the D&G commercial team, the product manager as well as with associated vendors. You will liaise closely with various teams in Group IT such as Infrastructure, Security, Quality and others as required to enable you to deliver service as per customer requirements. Interaction with Business Operations and Business Quality teams will also be required to help deliver the desired services.
The role will report into the Head of Digital Products for our D&G business. This is a new role, leading a new function that is being established by consolidating existing teams that currently manage our QC application suite today.
Key Responsibilities
Essential
Advantageous
What we offer (US based-employees):
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
100% paid parental leave, up to 8 weeks
100% paid Caregiver leave, up to 3 week
Paid Holidays, which include floating days and a holiday shutdown in December
Company paid Basic Life / Accidental Death
Company paid Short & Long-Term Disability
Company paid Employee Assistance Program
Health Savings Accounts
Flexible Spending Accounts (Healthcare and Dependent Care)
Identity Theft & Protection
Legal Services
Pet Insurance
Voluntary Worksite Benefits
Tuition Reimbursement
Employee Referral Program
Cheer program where employees are recognized for outstanding work
Social events - frequent catered lunches and much more!
As a remote position, the salary information will be provided based on the state's requirement of residence.
Bonus eligible
OUR VALUES
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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