Account Manager Poland – Customer Success, LHH CTM & LD

To be an effective Account Manager in Customer Success at LHH, you should possess proven account management experience, preferably in industries such as HR services, education, or consulting. A strong mastery in project management and familiarity with CRM systems like Salesforce are crucial. Your communication, negotiation, and presentation skills should be top-notch, along with a problem-solving mindset aimed at process improvement.

As an Account Manager at LHH, your role revolves around enhancing customer relationships and ensuring high-quality deliverables. This includes managing customer accounts, engaging directly with clients to ascertain their needs, maintaining communication with internal stakeholders, and leading projects that align with contractual outcomes. Your focus will be on maximizing client satisfaction and driving revenue growth.

LHH stands out as a fantastic workplace for Account Managers due to its commitment to growth, learning opportunities, and an open-minded environment that encourages innovation. You will work alongside 8,000 global colleagues dedicated to making a positive impact, while enjoying benefits such as paid holidays and professional development initiatives.

In the Account Manager role at LHH, you can expect modest travel requirements of up to 15% within Poland. This allows you to balance remote work flexibility while also engaging with clients and stakeholders effectively in person.

LHH prioritizes learning and agility in the workplace. As an Account Manager, you will have access to continuous training opportunities aimed at enhancing your skills and adapting to the ever-changing landscape of work, ensuring you remain at the forefront of talent management solutions.

Using a CRM system like Salesforce is pivotal for an Account Manager at LHH as it facilitates the organization and management of client data. It enables streamlined communication and helps ensure that all project deliverables and customer engagements remain on track, thereby enhancing overall client satisfaction.

The work culture at LHH for Account Managers is one of collaboration, innovation, and support. You'll be part of a team that values transparent communication and welcomes new ideas, fostering a motivating environment where employees can thrive and contribute to a shared vision of customer success.

When answering this question, think of a specific client situation where you addressed challenges effectively. Discuss how you assessed the issues, communicated with the client, and implemented solutions, highlighting your negotiation and problem-solving skills.

To answer this, share strategies you employ for project management, such as setting clear timelines, utilizing tools for task tracking, and maintaining regular check-ins with stakeholders to monitor progress and address any concerns promptly.

Discuss key performance indicators (KPIs) you track, such as customer satisfaction scores, retention rates, and revenue growth. Emphasize the importance of data in adjusting strategies to meet client needs and improve service delivery.

To answer this, explain your communication process and how you manage stakeholder expectations by setting up regular updates, prioritizing needs, and finding common ground for conflicting interests, ensuring everyone is aligned.

Focus on the importance of listening to the client's concerns, empathizing with their situation, and taking proactive steps to rectify the issue. Mention how you would involve relevant team members to ensure a comprehensive resolution and regain client trust.

Describe your approach to prioritization, perhaps by assessing urgency and impact. Talk about how you utilize project management tools or techniques like the Eisenhower Matrix to effectively categorize and handle tasks.

Discuss the importance of understanding clients’ evolving needs. Share tactics such as regular check-ins, offering additional services, or asking for feedback to identify opportunities for deeper engagement and satisfaction.

Illustrate how you use CRM data for analyzing customer behavior, identifying trends, and personalizing engagement strategies. Emphasize the importance of data in decision-making to tailor services to client needs.

Mention qualities such as effective communication, strong negotiation skills, an empathetic approach to client needs, and problem-solving capabilities. Highlight how these qualities contribute to building lasting client relationships.

Use this opportunity to talk about past experiences where you managed projects, detailing the methodologies used (like Agile or Waterfall), emphasizing how you met deadlines, and coordinated with various teams to deliver exceptional outcomes.