Liaison-Hospitality & Customer Experience

Job Category:

Physician Services / Physician Clinics

Work Shift/Schedule:

8 Hr Afternoon - Evening

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs.

Minimum Job Qualifications

Licensure or other certifications:
Educational Requirements: High School Diploma.
Minimum Experience: One year of customer service experience required
Other:

Preferred Job Qualifications

Preferred Licensure or other certifications:
Preferred Educational Requirements:
Preferred Experience:
Other:

Job Specific and Unique Knowledge, Skills and Abilities

Good interpersonal skills.
Good verbal and written communication skills.
Knowledge of audiovisual equipment and Computers.
Effective organization skills.
Effective customer service skills.

Essential Tasks and Responsibilities

Maintains ongoing communication with patients and their families.
Makes periodic rounds of the waiting room, examination areas, lobby, emergency department etc. to check in with patients and/or families and assess satisfaction and comfort level. Communicates any concerns with Triage team and/or Charge Nurse when needed.
Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
Provides general, public information regarding other hospital services and programs
Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.).
Assist patients and families with patient concerns and provides service recovery.
Conduct post discharge calls.

Physical Demands

Weight Lifted: Up to 100 lbs, Occasionally 0-30% of time
Weight Carried: Up to 50 lbs, Occasionally 0-30% of time
Vision: Heavy, Occasionally 0-30% of time
Kneeling/Stooping/Bending: Frequently 31-65%
Standing/Walking: Frequently 31-65%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Frequently 31-65%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.