Risk Payment Business Liaison Specialist (remote or relocation to Montenegro)

As a Risk Payment Business Liaison Specialist at Libertex Group, your main responsibilities include resolving payment-related issues, maintaining customer records, and ensuring compliance with KYC regulations. You will also assist the Customer Support team by providing up-to-date product information and solutions to customer inquiries. Your role is crucial in fostering trust and protecting customer accounts while minimizing financial risks.

To qualify for the Risk Payment Business Liaison Specialist role at Libertex Group, candidates should possess at least one year of experience in KYC processes or crypto payments. Excellent communication and problem-solving skills are essential, along with strong attention to detail. Proficiency in English and Russian is required, while additional languages are a plus. A positive attitude and the ability to thrive in a fast-paced environment will also help you succeed.

The Risk Payment Business Liaison Specialist plays a vital role in enhancing customer loyalty at Libertex Group by ensuring smooth operations and timely resolution of issues. By effectively addressing KYC and payment concerns, you help build trust with customers, reinforcing their confidence in our services. This ultimately leads to better customer satisfaction and long-term relationships.

As a Risk Payment Business Liaison Specialist at Libertex Group, you will enjoy numerous benefits including a competitive salary, medical insurance coverage from day one, generous annual leave, and a relocation package if applicable. Additional perks include quarterly bonuses, travel reimbursement for family visits, and opportunities for professional development through Udemy Business and language courses.

Libertex Group seeks Risk Payment Business Liaison Specialists who possess excellent communication skills, attention to detail, and problem-solving capabilities. Strong organizational skills are essential for handling sensitive data and KYC documents. A flexible mindset and the ability to multitask are also important for functioning effectively in a fast-paced environment.

In answering this question, focus on your familiarity with the KYC process, including the types of documents you’ve handled, how you’ve ensured compliance, and any specific situations where you successfully resolved issues. Be ready to highlight your attention to detail and the importance of protecting customer information.

Discuss your approach to prioritizing tasks, perhaps by creating to-do lists, using project management tools, or setting deadlines. Emphasize your ability to remain calm under pressure and your strategies for ensuring all customer inquiries and issues are addressed promptly and effectively.

Provide an example of a challenging customer service experience you've faced. Explain how you maintained professionalism, listened actively to the customer’s concerns, and worked towards a solution. Highlight your communication skills and ability to empathize with the customer.

Discuss your familiarity with risk assessment processes, including how you analyze transactions, recognize warning signs of potential fraud, and ensure compliance with regulations. Highlight your experiences in implementing preventative measures to safeguard financial transactions.

Explain the methods you use to keep up-to-date with industry changes, such as following financial news sources, participating in webinars, or attending industry conferences. Highlight your commitment to professional development and continuous learning.

Identify essential elements of communication such as clarity, empathy, and active listening. Discuss your experience in building rapport with customers and your strategies for tailoring your communication style to meet their needs.

Talk about your understanding of GDPR and best practices for data protection. Share specific examples of how you have handled sensitive information in the past, and emphasize your commitment to maintaining customer privacy.

Provide a specific example of a service issue you resolved efficiently. Detail the steps you took to identify the problem, communicate with relevant stakeholders, and implement a solution. Highlight your ability to think on your feet and adapt as needed.

Discuss the CRM software or tools you have used to track customer interactions, manage follow-ups, and analyze customer feedback. Highlight how these tools helped you enhance the customer experience and ensure thorough communication.

Be prepared to express your interest in fintech, the importance of the role in customer satisfaction, and your admiration for Libertex Group’s commitment to innovation and industry leadership. Connect your skills and values with the company’s mission and culture.