Part-Time People Support Specialist

Hey there, Optimist!

Craving a clear purpose, autonomy, and variety in your life and still want to have a life? Enjoy making people smile because you made it easy for them to do the right thing?
You might love this role. You get to bring your passion for people and your Superpowers to work Monday, Tuesday, and Friday in Hudson, New Hampshire, from 8:30 AM to 5:00 PM.

Check out this brand new workplace The Life is Good Factory Here you will shape the experience for everyone who works or visits our Hudson team.

IMPORTANT DETAILS:
You'll be asked to answer several important questions during the application process. Your answers are as important as your experience. Without them, we will not consider your application. When you apply, please share relevant details. We will carefully read your answers and respond quickly.

YOUR JOB

As the gatekeeper and primary dispatcher for our community, you create positive first and lasting impressions of our brand. You proactively and preemptively find and solve problems with minimal direction, and implement systems to deliver the best possible environment for the diverse Life is Good team in Hudson.

This high-profile support position requires professionalism, energy, attention to detail, and confidentiality. You will excel at making people feel important and comfortable, and ensuring tasks are executed seamlessly and effectively.

Essential Duties and Responsibilities

First Impressions and Community Support

• Answer and route incoming phone calls
• Greet and assist visitors, vendors, and employees
• Keep lobby and employee kiosks neat, organized and updated
• Manage visitor check-in process
• Create Life is Good gift baskets for approved charitable and gratis purposes
• Fulfill the role of "dispatcher" for the People and Culture team by routing requests, issues, and complaints to the right team member for responses and support
• Guide employees through simple systems tasks (logins, password resets, access to Namely)

Your Experience and Qualifications:

• Your experience includes success in a service-focused environment (food service, patient care, systems administration)
• You are energetic, upbeat, and compassionate
• You have proven experience with managing a dynamic community and workplace
• You are a quick study with a variety of work environment systems and equipment and take the initiative to learn if you don’t know
• You organize your thoughts and set appropriate priorities
• You know when to ask for help and use good judgment about who to ask for help

Your Personal Attributes

• You embrace our mission, and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team of diverse employees
• You are known for your ability to give and receive feedback thoughtfully and constructively
• You are patient and a capable listener
• You present a consistently unflappable, and optimistic demeanor
• You show an authentic desire to serve the brand through serving our community
• You build personal and organizational trust through your example
• You write and speak calmley, clearly, and succinctly
• You use discretion at all times when handling confidential and sensitive information
• You continually educate yourself on the inner workings of our brand and culture

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You provide outstanding support for our People and Culture team
• You meet your annual goals
• You are considered a cultural leader
• You proactively find solutions to community problems
• Everyone who walks through the Life is Good threshold feels welcome and at ease
• The Hudson lobby is presentation-ready every workday morning
• You make it easy for those in the community to do their jobs and deliver their best
• You effectively manage community resources and expenses

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.