Wholesale Operations Associate

As a Wholesale Operations Associate at Life is Good, your main responsibilities include supporting accurate order management, data entry, and reporting for wholesale accounts. You will ensure the accuracy of systems like SAP and NuOrder while preparing sales tools and reports to support both Sales and Operations teams. Additionally, managing open orders, custom programs, and logistics for seasonal activities will be key parts of your role, ensuring everything runs smoothly and efficiently.

To qualify for the Wholesale Operations Associate role at Life is Good, you should have 1-2 years of experience in wholesale operations, merchandising, customer service, or supply chain management. Strong attention to detail, organizational skills, and proficiency with tools like Excel, SAP, and CRM systems will greatly enhance your candidacy. Moreover, having a collaborative mindset and excellent communication skills is important to thrive in this role.

Life is Good is committed to the professional development of its employees, including Wholesale Operations Associates. You will be part of a team that promotes growth through hands-on training, support from colleagues, and access to resources that cultivate your skills. The collaborative environment encourages you to learn continuously, making it possible to thrive and advance your career in wholesale operations.

As a Wholesale Operations Associate, you can expect a dynamic and collaborative work environment at Life is Good. You'll split your time between our Hudson factory and Boston office, surrounded by a community of creative professionals who are dedicated to making a positive impact. Our culture fosters teamwork, open communication, and a fun atmosphere that keeps things engaging and motivating each day.

Life is Good provides a comprehensive benefits package for Wholesale Operations Associates that includes top-tier medical, dental, and vision coverage, along with 401(k) plans featuring a match, Paid Time Off, and paid holidays. They also have unique offerings like Good Vibes Time, where you’re compensated for volunteering for non-profits of your choice, ensuring that you can balance work and personal passions.

In answering this question, highlight specific experiences you have in wholesale operations or related fields. Discuss roles where you've handled order management, data reporting, or collaborated with sales teams, showcasing your problem-solving skills and attention to detail.

To effectively answer this, explain your personal organization methods, such as using checklists, calendars, or project management tools. Share an example of a time when you successfully managed competing priorities in a fast-paced environment.

When discussing process improvements, choose a specific instance that demonstrates your proactive nature. Detail the steps you took to identify an inefficiency, the solution you proposed, and the outcome, emphasizing how it benefited the team or organization.

Be sure to mention any relevant software you have experience with, such as SAP, NuOrder, or CRM tools. Discuss your proficiency level and any positive outcomes from using these platforms to handle orders or reporting.

Share your methods for maintaining accuracy, such as double-checking data entries, utilizing checklists, or establishing systematic workflows. Providing examples of how these practices have minimized errors in your previous roles can be very effective.

For this question, disclose what drives your passion for wholesale operations, such as a love for process improvements, teamwork, or the satisfaction of meeting customer needs. Connect your motivations to the mission and culture of Life is Good.

Explain your approach to communication challenges, emphasizing the importance of empathy, active listening, and collaboration in resolving conflicts. Providing an example of a past situation where you navigated such a challenge can strengthen your answer.

Highlight the importance you place on teamwork, discussing how you engage with colleagues to achieve common goals. Share examples of past collaborations, focusing on how your contributions helped the team succeed.

In your answer, point out specific strategies you rely on, such as spreadsheets, project management software, or platforms like SAP. Explain how these tools help you stay organized and ensure timely deliveries.

Discuss your adaptability in the face of change by sharing specific experiences where you've successfully adjusted to new processes or priorities. This shows your resilience and ability to thrive under different circumstances.