Lifecycle Marketing Lead, Customer Engagement (Remote)

Remote

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company powering 500k+ appointments per month with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Our Lifecycle Marketing team is building a best in class engagement engine, driving and optimizing engagement throughout the customer journey. We are looking for an experienced marketer who will expand our existing subscriber database and drive top of funnel engagement by designing and implementing new initiatives relevant to our provider audience. The ideal candidate will be customer-centric and have proven multi-channel experience attracting and acquiring and engaging a subscriber base.

You Will:

• Grow a marketable database of subscribers through a unpaid and paid strategies multi-channel approach (e.g., chat, direct mail, gated content) 
• Optimize intake form criteria and placement by managing A/B experiment roadmap
• Own the development and execution of the newsletter
• Own onboarding and educational nurture campaigns and automations for new users (eg. Welcome Series) 
• Develop strategy and best practices for engaging subscribers
• Design and execute new campaigns to engage existing subscribers through email service platform 
• Track and analyze program performance, and identify opportunities for optimization

You’d be a great fit for this role if:

• You have 4-6+ years experience managing lifecycle or email marketing campaigns 
• You have an empathetic, customer-centric approach that keeps the customer experience at the center 
• You are data-driven - you love to dig into the numbers and details to derive new insights and identify new opportunities
• You thrive in a fast paced, high-growth startup environment
• You are excited by the opportunity to own end to end initiatives, from high level strategy as well as roll-up the sleeves work to get things done
• You have proven experience building and managing a large database of subscribers
• You have experience with Looker, or similar data analytics platforms

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)

• Group A: $135,000
• Group B: $121,500
• Group C: $108,000
• Examples of cities located in each Compensation Grouping:

• Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
• Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
• Group C = All remaining cities

• Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Unlimited PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.