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Medical Office Receptionist - job 1 of 17

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.00 - 21.00/hour

LOCATION: The office is located at 1330 Inverness Dr., Colorado Springs, CO 80910

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$42640 / YEARLY (est.)

min

max

$41600K

$43680K

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What You Should Know About Medical Office Receptionist, LifeStance Health

LifeStance Health is excited to offer a fantastic opportunity for a Medical Office Receptionist in Colorado Springs, CO. As the Practice Coordinator, you'll be at the heart of our operation, managing the front office activities to ensure a smooth and welcoming atmosphere for our patients and clinicians alike. Your day-to-day will include conducting prep processes for all patient schedules, ensuring all paperwork is in order and accurately processed. You'll be the friendly face greeting patients, addressing their needs, and managing claims and inquiries with empathy and professionalism. While the responsibilities include general office duties like sorting mail and maintaining office cleanliness, it’s your role in fostering a positive and engaging culture that truly stands out. We believe that an empowered team creates an exceptional patient experience! With competitive pay ranging from $20.00 to $21.00 an hour, alongside comprehensive benefits like medical, dental, vision, and a robust retirement plan, it’s not just a job—it’s a career. If you have excellent multitasking abilities, strong communication skills, and enjoy working in a supportive team environment, we’d love to meet you. Come join us in making a difference in the lives of our patients at LifeStance Health!

Frequently Asked Questions (FAQs) for Medical Office Receptionist Role at LifeStance Health

What are the key responsibilities of a Medical Office Receptionist at LifeStance Health?

As a Medical Office Receptionist at LifeStance Health, you'll manage a variety of responsibilities including greeting patients, ensuring accurate patient records, and conducting schedule preparations. You'll also handle communication with patients and clinicians, address billing inquiries, and maintain the office environment, all while providing excellent customer service.