Senior Billing Specialist

As a Senior Billing Specialist at Lightedge, key responsibilities include managing the entire billing process, generating and reviewing invoices, ensuring billing accuracy, and collaborating with sales and operations teams. You'll process cash applications and handle customer inquiries while supporting month-end accounting tasks.

To qualify for the Senior Billing Specialist role at Lightedge, candidates must have a Bachelor's or Associate's degree in Accounting, Finance, or a related field, along with 2-4 years of experience in billing or accounts receivable. Proficiency in Excel and experience with billing software are essential.

The Senior Billing Specialist at Lightedge collaborates closely with sales, operations, and accounting teams. This cross-functional role ensures accurate invoicing and addresses any discrepancies, promoting a seamless billing process that keeps our customers satisfied.

Important skills for the Senior Billing Specialist at Lightedge include strong attention to detail, excellent communication abilities, and critical thinking. The role requires strong organizational skills to handle multiple tasks efficiently and ensure accuracy in billing processes.

At Lightedge, a Senior Billing Specialist can expect a dynamic work environment where collaboration and innovation are encouraged. The team is passionate and motivated, ensuring that each member contributes to excellent customer service and efficient business operations.

When discussing billing software during the interview, be specific about the software you've used, such as Salesforce or NetSuite, and explain how you utilized these tools to enhance the billing process and resolve discrepancies efficiently.

To ensure accuracy, I always double-check the data entries, confirm details against contracts, and utilize software tools that minimize errors. Discussing your systematic approach demonstrates your understanding of the importance of precision in billing.

I would first listen attentively to the customer's concern, then review the billing records for accuracy. Clear communication and a thorough investigation are key, followed by providing timely updates to the customer to ensure their satisfaction.

When applying cash payments, I use organized workflows, ensuring that payments are matched swiftly to customer accounts. Leveraging reporting and reconciliation tools can help monitor cash flow and identify outstanding invoices.

In a previous role, I noticed delays in invoicing due to manual processes. I initiated an automation project that improved turnaround time by 30% and reduced errors, showcasing how thoughtful improvements enhance efficiency in billing.

I prioritize tasks by listing all month-end activities, assessing urgency and importance. Using tools to track progress helps manage deadlines effectively and ensures that all activities are completed on time.

Following up on outstanding invoices requires a gentle but firm approach. I plan my follow-ups by segmenting accounts and adapting communication based on customer relationships, always aiming for a solution that maintains a positive rapport.

Handling tight deadlines effectively comes down to organization and communication. I break down tasks into manageable steps and use team support when necessary to ensure all deadlines are met without compromising accuracy.

I once dealt with a significant discrepancy affecting multiple accounts. By meticulously tracking each transaction, I was able to pinpoint the error source, rectify it, and improve our system checks to prevent recurrence.

I am motivated by the challenge of ensuring accuracy and efficiency in billing. Seeing the positive impact of my work on customer satisfaction and the company's financial health drives my passion in this role.