Senior Manager, IT & Digital Security

Senior Manager, IT & Digital SecurityAbout UsLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.Where You'll WorkThis position is based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid capacity.We will consider candidates located in Washington D.C., NYC or Boston. Candidates in those locations start as fully remote, and then transition to hybrid once offices are opened. Light travel (10%) is necessary to our Indianapolis and Emeryville, CA offices to handle issues on-site.What You'll DoWe're looking for an experienced IT/Security manager who loves working with the team to solve hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong domain expertise, great stakeholder management skills, proven experience managing a team to business results, and the ability to manage competing projects and new initiatives within the IT and Security domains.The initial remit is to serve as the DRI of all IT and Security at LILT. That includes software and hardware procurement & provisioning, identity management, and working with consultants to develop and manage a great, enduring enterprise security posture in service of our revenue goals. The role reports to the VP, Operations, and currently has one direct report.Key Responsibilities• Lead Enterprise Security Strategy & Operations: Reduce risk, oversee security tools, manage incident response, and collaborate cross-functionally with Legal & Compliance, along with executive stakeholders, to ensure a holistic approach.• Manage & Optimize IT Infrastructure & Services: Oversee IT operations across 4 regions in two continents (US & EMEA), managing hardware, software, and internet administration, set and meet service level agreements (SLAs), and ensure optimal employee productivity through tool rationalization and configuration.• Drive a Secure & Productive IT Environment: Manage software lifecycle, handle employee laptops across various operating systems, and promote a strong security program through training and best practices.• Maintain Budget & Governance: Partner with Finance to define and manage the IT budget, oversee equipment and solutions for offices, and create and maintain relevant IT documentation (policies, procedures).• Foster Collaboration & Innovation: Collaborate with cross-functional teams, evaluate and deploy new security tools, and maintain a multi-year IT cybersecurity roadmap to address evolving threats and support the company's goals.• Drive Revenue through IT Service: Own the timely completion of security questionnaires and technical involvement in RFP processes, and promptly address customer questions on security by working with engineering stakeholders internally.Skills and ExperienceExperience• 10+ years of experience in IT security, information technology, or a combination of both (minimum)• 5+ years of experience leading and managing an IT team using a modern tech stack with SaaS productivity tools (Slack, GSuite, Atlassian suite) and Mac inventory• Experience developing and implementing security policies, procedures, and standards• Experience conducting security risk assessments and audits• Experience with security technologies and controls (firewalls, intrusion detection systems, XDR/EDR, encryption, authentication, tokenization etc.)• Experience with incident response and disaster recovery planning• Deep experience with at least once project management tool (i.e. Jira)• Experience running an IT Help Desk to high-performance and within SLAsSkills• Strong understanding of current IT security threats and vulnerabilities• Service mindset: Meets the needs of colleagues• Excellent communication, presentation, and negotiation skills• Ability to build strong relationships with both technical and non-technical stakeholders• Ability to manage software and hardware budgets• Excellent analytical and problem-solving skills• Strong time management and organizational skills• Ability to work independently and as part of a team• Familiar supporting Windows, Mac, and Linux users• Strong understanding of the cybersecurity landscape, and ability to drive build-vs-buy decisions and integration timelinesEducation• Bachelor's Degree or equivalent experience in Information Security, Computer Science, Electrical Engineering, or related fields.• Preferred: Hold a relevant certification (ITIL, CITP, CISA...)Our StoryOur founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company and left to start a new company to address this need - LILT.At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.Benefits:• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability• Paid parental leave is provided after 6 months.• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyleLILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.