Staff Quantitative UX Researcher

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are seeking an exceptional Staff Quant UX Researcher / Survey specialist to join our Product team. You will lead research across our iOS / Android Lime Rider app, in addition to contributing to our safety programs, city integrations, monetization strategy, and hardware teams to deliver full service design. 

You will be responsible for leading strategic efforts such as: thematic-specific deep dives, defining and executing a continuous service health monitoring program, or developing and supporting post-launch evaluations. In addition to your IC work, you will be responsible for supporting specific project-based survey needs across software and hardware teams. 

We are looking for leaders who have an arsenal of quantitative UXR tools, and who are able to jump in to deliver core tactical studies, as well as identifying and delivering foundational UXR opportunities to drive our business forwards. We are looking for leaders who are interested in growing the capabilities of our QUXR discipline over the long-term. 

• Define and measure quantitative UX goals and metrics to assess and monitor service health across the rider experience, as well as post-launch evaluations, in collaboration with XFN partners (eg. PM, DS, ENG, UXD, Brand). 
• Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps. 
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences. 
• Support product teams across software and hardware to plan, launch, and analyze surveys.
• Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction. 
• Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard. 

• Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience in an applied research setting, or similar.
• Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL. 
• Experience with product research, either in an end-to-end, usability, or generative setting.

• Master’s degree or Ph.D. in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience.  
• 7+ years of experience in an applied research setting, or similar.
• Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL. 
• Deep and practical understanding of probability and statistics, including causal inference. 
• Experience with product research, either in an end-to-end, usability, or generative setting.
• Expertise in mobile app design & development. Preferred expertise in transportation and / or working with hardware partners and operations partners.
• An ability to own and drive the strategy and execution of entire end-to-end research programs.
• Track record of research work that has directly impacted product, team, or business direction or strategy. 
• Experience working in a very dynamic environment.
• Detail-oriented, organized, and able to work fully independently. 
• Strong stakeholder management and peer (eg. PM, DS, ENG, UXD) collaboration skills. 
• Comfortable teaching others. 
• Strong oral and written communication skills. 

The anticipated salary range for this position is $125,000 - $215,000. Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate’s location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.

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Why Lime? 

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance. 

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.

Lime will consider employment for qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative, the California Fair Chance Act, and other applicable law.  When reviewing an applicant's criminal history, Lime will consider all of the material duties listed above to determine if there is an adverse and negative relationship between any criminal history and the ability to perform the material duties of the job.