Manager, Learning Experience Design

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in Chicago or Omaha.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Manager, Learning Experience Design leads an established team of Learning Experience Designers responsible for creating high-impact learning materials that empower LinkedIn’s customers around the globe to adopt critical features and ultimately see value and success. LinkedIn’s products continually transform to support the needs of our customers, and our training on the newest features must inspire confidence, compel action, and anchor on a sense of value where and when our customers need it most. This manager will help modernize our content creation strategy, including optimization for AI delivery, increased personalization and tailoring to learner needs, and expanded accessibility and effectiveness. 

In this role, you will bring industry best practices and innovation to build best-in-class customer learning experience. You will inspire the team to learn new skills, tools, and methods to build content that meet the needs of professionals that is most effective and efficient. You will build meaningful relationships with key internal stakeholders globally to identify and support key business priorities where effective customer training is essential. You will consistently and transparently communicate with Scaled Solutions, Customer Success and Services, and Product stakeholders, continuously driving for alignment. This includes sharing content roadmaps, plans to improve relevancy, effectiveness, and impact, and customer feedback incorporation readouts.

Responsibilities: 

• Manage and empower an established team of full-time and contract Learning Experience Designers to build innovative and effective customer learning content that drives product adoption at scale and is optimized for AI delivery channels. 

• Inspire the team to adopt and execute content creation strategies, including those from the rapidly changing customer education industry, to drive increased product and feature adoption via training. This includes encouraging creative thinking, critical problem-solving, and outcome-based decision-making. 

• Establish rapport and mutually beneficial relationships, both internally and externally, and regularly engage with these connections to continuously improve core content offerings and advocacy of Customer Learning work. 

• Drive and land continuous operational improvements resulting in efficiency gains and increased business impact. 

• Excel in establishing priorities, driving execution, and meeting deadlines in a fast-paced and rapidly changing environment. 

• Build a dynamic, diverse, and high-performing team through internal and external hiring. 

• Coach, support, and inspire the team while facilitating the growth necessary to support the objectives of the Scaled Solutions Organization. 

Basic Qualifications: 

• 3+ years of experience in a leadership role 

• 3+ years in a Customer Education or Learning and Development role 

• 2+ years in a Customer Success, Digital Success, Knowledge Management, or other similar post-sales support organization 

Preferred Qualifications: 

• Relevant graduate degree desirable but not required 

• Experience partnering with multicultural teams 

• Experience supporting SaaS 

• Success in building and managing high-quality customer learning content and experiences 

• Digital transformation experience 

• Experience driving internal influence and working cross-functionally on common goals 

• Demonstration of a growth mindset and team-first attitude 

Suggested Skills:

• Leadership
• Customer Education 
• Learning and Development

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $116,000-$176,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

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