Strategy & Operations Associate, Customer Success - job 2 of 2

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. This role can be based in San Fransisco, Sunnyvale, or Mountain View. 

As a member of the Customer Success Strategy and Operations team, you will play a critical role in developing and implementing effective retention-driving strategies and optimizing customer success operations processes. You will work closely with the customer success leadership team to articulate value-delivery, improve CSM productivity, and enhance overall CSM performance. 

Responsibilities:

• Collaborate with the customer success leadership team to define and execute the post-sales strategy, including market segmentation, target account selection, and go-to-market approaches.

• Conduct in-depth analysis of customer success data, market trends, and customer insights to identify improvements and value-driving activities.

• Develop and implement operations processes, including forecasting, pipeline management, territory planning, and performance metrics.

• Optimize tools and technologies to streamline processes, improve efficiency, and enhance the overall customer success org experience.

• Monitor and report on performance, providing regular insights and recommendations to customer success leadership.

• Collaborate with cross-functional teams, including marketing, finance, and operations, to align strategies and ensure seamless execution.

• Stay updated on industry trends, competitor activities, and best practices in customer success

Basic qualifications:

• 2+ years experience in modeling and data analysis 

• 2+ years experience within either Sales Ops, Customer Success Ops, Consulting, Banking, Finance, business operations or analytics experience  

• 1+ years in SQL

Preferred qualifications:

• BA/BS degree in data science, business, engineering, math, statistics, computer science or related discipline

• Proven experience in customer success strategy and operations, preferably in a fast-paced, dynamic environment.

• Strong analytical skills with the ability to interpret complex data and provide actionable insights.

• Excellent project management skills, with the ability to manage multiple initiatives and prioritize effectively.

• Proficiency in tools and technologies, such as CRM systems, sales analytics platforms, and data visualization tools.

• Demonstrated ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels of the organization.

• Exceptional communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.

• Results-driven mindset with a strong focus on achieving targets and driving business growth.

• Self-motivated and proactive, with the ability to work independently and take ownership of projects.

Suggested Skills:

• SQL

• Excel 

• Stakeholder management

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $78,000 to $126,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.