Fractional UX Designer (12-month contract)

The Fractional UX Designer at Litify will be responsible for designing, developing, and producing holistic digital experiences within our Salesforce-based products. This includes advocating for the user by working closely with the UX Lead and Senior Product Manager to tackle complex problems, as well as conducting qualitative and quantitative research to understand our legal users’ needs. Additionally, you'll create various design artifacts like flows, sketches, wireframes, and prototypes to effectively communicate end-to-end user experiences.

To excel as a Fractional UX Designer at Litify, candidates should possess a strong foundation in UX design principles and practices, along with experience in user research methodologies. Familiarity with design tools and prototyping software is essential, as is the ability to communicate design ideas effectively. A background in creating user-centered designs, especially in tech-related fields, will greatly benefit your application and contributions to our team.

At Litify, the Fractional UX Designer works closely with a collaborative team that includes the UX Lead, Senior Product Manager, and an engineering team of five developers. This role allows for regular communication and partnership, ensuring that user experience considerations are integrated at every stage of product development. By participating in brainstorming sessions, user research, and iterative design processes, you're crucial to refining and elevating our legal technology solutions.

The Fractional UX Designer position at Litify is designed to be flexible, with an expected workload of about 20 hours per week. This arrangement allows you to balance your professional commitments with other pursuits or responsibilities. You’ll be engaged in meaningful work that directly impacts our products and clients while enjoying the flexibility that a contract position offers.

As a Fractional UX Designer at Litify, you will conduct various forms of qualitative and quantitative research to gather insights into our users. This includes user interviews, usability studies, and surveys aimed at understanding the motivations, needs, and pain points of legal users. Your research findings will guide your design decisions and help create more user-friendly products.

In response to this question, it’s important to outline your design process clearly. Explain each phase you follow, from research and user feedback collection to prototyping and usability testing. Highlight how you incorporate user input into your designs and how you iterate based on testing results, ensuring your final designs truly meet user needs.

How you prioritize tasks is crucial in a team setting. Discuss your strategies for organization, such as using project management tools or creating a priority list based on deadlines and project goals. Emphasize your ability to communicate openly with team members to align on priorities and ensure that everyone is on the same page.

Be ready to discuss the design tools you are most comfortable with, such as Sketch, Adobe XD, or Figma. Explain your reasoning for choosing these tools, including their functionality and your experience with them. Describe how these tools support your design process, from initial brainstorming through to prototyping.

When responding to constructive criticism, emphasize your willingness to receive feedback and your commitment to continuous improvement. Illustrate your process for considering feedback, integrating it into your designs, and how it enhances the final product. Highlight a specific instance where feedback led to a better design outcome.

Share a specific instance of user research where you were able to gather meaningful insights that led to actionable design changes. Detail your research methods and the impact that the findings had on the product development process. Discuss how the changes you implemented improved the user experience.

Discuss your approach, which may involve a mix of methods like surveys, interviews, and usability tests. Highlight the importance of empathizing with users and gathering insights that reflect their needs and frustrations. Provide an example where your understanding of user needs directly influenced your design decisions.

Staying updated is key in UX design. Discuss your methods for keeping abreast of trends, such as following industry blogs, attending webinars, or participating in local UX meetups. Explain how integrating these trends into your practice has enhanced your work and keeps your designs fresh and relevant.

Be prepared to discuss real challenges faced in past projects, whether they were related to timelines, stakeholder buy-in, or technical limitations. Illustrate the solutions you implemented and reflect on the lessons learned to demonstrate your problem-solving skills and adaptability.

Discuss your thoughts on how UX design can continue to evolve, especially in the context of legal technology. Highlight the importance of user-centered design in creating accessible and efficient legal products. Share your vision for how UX can shape the future of legal tech, focusing on innovation and user needs.

In addressing disagreements, emphasize the importance of communication and finding common ground. Describe how you would facilitate a discussion, present your rationale, and be open to alternative perspectives. Showcase your ability to collaborate and ensure that the final decision aligns with user needs and project goals.