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Senior UX Designer - CX - Ecommerce - job 1 of 15

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

As a Senior UX Designer at Walmart's CX Design team in Walnut Creek, CA, you'll dive deep into the heart of the retail experience, shaping how millions of customers interact with one of the world's largest companies. This opportunity is perfect for those motivated by complex challenges, as you'll be tasked with transforming intricate workflows into seamless design solutions that drive innovation and ease of use. Here, your expertise in the Design Thinking process will shine as you collaborate with cross-functional teams, facilitate design sprints, and craft compelling prototypes that showcase the future of commerce. With a focus on storytelling, you'll effectively communicate your design vision and rationale to partners and stakeholders, ensuring a cohesive and engaging user journey across multiple channels—be it online, in-app, or in-store. Your passion for creating user-centric designs will empower you to balance business needs with user experiences, elevating the Walmart brand through thoughtful, pixel-perfect designs. You'll thrive in this role if you have a strategic mindset, a knack for mentorship, and an enthusiasm for embracing ambiguity. Join us at Walmart and make a significant impact by championing design excellence for our vast customer base while enjoying incredible benefits and competitive pay. Your journey as a Senior UX Designer awaits!

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the main responsibilities of a Senior UX Designer at Walmart?

At Walmart, a Senior UX Designer is responsible for crafting user-centric designs that enhance customer experience across multiple platforms. This includes conducting design sprints, collaborating with cross-functional teams, creating prototypes, and ensuring that all designs align with Walmart's business goals and user needs. The focus is on developing intuitive and innovative solutions that improve the overall shopping journey.

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What qualifications do I need to become a Senior UX Designer at Walmart?

To qualify for the Senior UX Designer position at Walmart, candidates typically need a degree in Human-Computer Interaction, Digital Design, or a related field, along with at least 5 years of experience in product design. A strong portfolio demonstrating previous work and expertise in crafting user-friendly designs is essential. Familiarity with e-commerce and healthcare domains is preferred, but not mandatory.

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How does a Senior UX Designer at Walmart collaborate with other teams?

Collaboration is key for a Senior UX Designer at Walmart. You'll work closely with product management, design research teams, and other stakeholders to gain insights and feedback. You're expected to communicate your design ideas effectively, facilitate discussions, and ensure that proposed solutions meet both user and business needs, enabling a more holistic design process.

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What skills are essential for a Senior UX Designer role at Walmart?

Essential skills for a Senior UX Designer at Walmart encompass a strong understanding of design principles, user research methodologies, prototyping tools, and a solid grasp of the Design Thinking process. Additionally, storytelling and presentation skills are crucial in conveying your design rationale to others. An ability to work in fast-paced environments and manage multiple projects simultaneously is also important.

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What is the work culture like for a Senior UX Designer at Walmart?

The work culture for a Senior UX Designer at Walmart is dynamic and collaborative, encouraging team members to share ideas and learn from one another. There's an emphasis on inclusivity and diversity, creating an environment where everyone's voice is valued. Continuous growth and improvement are encouraged, making it a great place for those passionate about design to thrive.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
How do you approach the design process as a Senior UX Designer?

In approaching the design process, I start with user research to understand their needs and pain points, followed by brainstorming sessions to generate ideas. I employ Design Thinking principles to prototype solutions, conduct user testing, gather feedback, and iterate on the design until we arrive at a solution that is both user-friendly and aligns with business goals.

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Can you explain a time when you faced a design challenge at Walmart?

Certainly! During a recent project, I encountered a complex user workflow that confused many customers. I organized a series of workshops with stakeholders to map out the process and identify pain points. Through collaboration, we redesigned the workflow, simplifying it considerably, which ultimately enhanced the user experience and reduced support queries.

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How do you handle feedback on your designs?

I see feedback as an integral part of the design process. When I receive feedback, my first step is to listen actively and understand the concerns being raised. Then, I evaluate the feedback in light of the project goals and user needs, making necessary revisions. I encourage an open dialogue throughout so that any future feedback can be integrated seamlessly.

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What tools do you prefer for designing and prototyping?

I often use tools like Sketch for designing, Figma for collaboration and prototyping, and InVision for creating interactive prototypes. Each tool has its strengths, and I choose based on the project's specific needs and the team's preferences, ensuring smooth collaboration and communication with stakeholders.

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How do you ensure your designs are accessible?

Ensuring accessibility is a priority for me. I adhere to WCAG standards while designing, using contrast ratios, text sizes, and alt texts appropriately. Moreover, I perform usability testing to ensure that real users, especially those with disabilities, can interact with the designs effectively, thus fostering an inclusive user experience.

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What is your experience with user research?

My experience with user research includes conducting interviews, surveys, and usability tests. I actively seek out user insights to inform my designs, fostering empathy for users' needs and expectations. By synthesizing the data collected, I can make informed design choices that align better with user behaviors and preferences.

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Describe a time you mentored a junior designer.

I had the opportunity to mentor a junior designer during a project where I provided guidance on iterative design processes and effective user research methods. I scheduled regular check-ins to review their work and offered constructive feedback, which helped them grow their confidence and skills, ultimately leading to a successful project outcome.

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How do you manage multiple design projects simultaneously?

To manage multiple projects, I prioritize based on deadlines, project impact, and available resources. I use project management tools to track progress, set milestones, and facilitate communication with team members. Regularly reviewing timelines and task lists ensures that I stay organized and can pivot when unexpected changes arise.

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What role does storytelling play in your design process?

Storytelling plays a crucial role in my design process as it helps communicate my vision and rationale effectively. By framing designs within a narrative context, I can engage stakeholders and foster a deeper understanding of user needs. This approach not only resonates with the audience but also strengthens stakeholder buy-in.

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What excites you about working for Walmart as a Senior UX Designer?

I'm excited about the opportunity to work for Walmart because of the scale and impact of the designs I would create. Knowing my work would improve the online and in-store shopping experiences for millions of customers is incredibly motivating. Additionally, being part of a diverse team that values continuous improvement aligns perfectly with my professional values and aspirations.

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December 11, 2024

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