Job details

Customer Response Specialist

LivePerson is a leading global provider in enterprise customer conversations, seeking a Customer Response Specialist to supervise a support team and enhance customer interactions.

Skills

Customer communication skills
Analytical mindset
Knowledge of HTML and CSS
Troubleshooting REST/SOAP APIs
Networking knowledge

Responsibilities

Supervise day-to-day operations of the 24x7 Tier 1 support team
Correctly prioritize cases in real time based on existing definitions
Manage crisis scenarios including service interruptions and urgent production bugs
Mentor a small pod of Tier 1 team members
Promote effective communication between team members
Handle high-priority cases and escalations

Benefits

Health: medical, dental, and vision
28 vacation days
Food Vouchers
Monthly phone and internet allowance

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2.9

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CEO of LivePerson

John Sabino

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By LivePerson

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and r...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE