QA Engineer II - job 1 of 2

As a QA Engineer II at LivePerson, your primary responsibilities will include developing and implementing test plans and cases based on project requirements, identifying and documenting software defects, conducting various types of testing such as regression and exploratory testing, and ensuring the resolution of reported issues. You will also participate in test planning activities, maintain documentation, and communicate progress and suggestions for improvement to management and peers.

To qualify for the QA Engineer II position at LivePerson, you should have a minimum of four years of experience in manual testing, a strong understanding of QA procedures and the Software Development Life Cycle (SDLC), and the ability to create comprehensive test plans. Familiarity with testing tools such as Jira, Postman, and knowledge of programming languages like Java or JavaScript are also beneficial. Possessing an ISTQB certification is a plus.

A QA Engineer II at LivePerson should be well-versed in various testing methodologies, including regression, smoke, and functional testing. Understanding Agile and Scrum methodologies will also be essential for effective collaboration within the agile teams at LivePerson. Continuous enhancement of testing processes is encouraged, so being adaptable and eager to learn new techniques is crucial.

LivePerson employs tools such as Jira for test management and problem tracking. Familiarity with these tools is important for a QA Engineer II, enabling you to efficiently document testing processes, track defects, and communicate issues. Knowledge of API testing tools like Postman is also highly advantageous for the role.

LivePerson values growth and development, providing generous tuition reimbursement and access to internal professional development resources. As a QA Engineer II, you will have opportunities to enhance your skills and knowledge in quality assurance practices which ultimately contribute to your career progression within the company.

Absolutely! My experience with manual testing includes developing test plans based on requirements, executing test cases, and documenting the results. I focus on understanding the software's functionality to ensure thorough testing and identify any defects before a product is released.

I am most comfortable using regression, smoke, and functional testing methodologies. Each has its own significance—regression helps ensure existing features still function, smoke testing identifies major issues, and functional testing ensures that each feature works as intended.

In a fast-paced environment, I prioritize testing tasks based on project timelines, critical functionalities, and any ongoing work with development teams. Clear communication and regular updates allow me to recalibrate priorities as necessary and ensure timely delivery without compromising quality.

When handling reported software defects, I follow a systematic process: reproduce the issue, document comprehensive details for clarity, and communicate the findings with the development team for resolution. Ensuring all stakeholders are kept informed is crucial to maintain transparency.

Communication plays a pivotal role in my work as a QA Engineer II. I regularly update team members and stakeholders on testing progress, share testing results, and provide feedback for improvement. Open and collaborative communications foster teamwork and enhance product quality.

I am familiar with several automated testing tools, including Selenium and Cypress. I often work to integrate automated tests into the QA process by identifying repetitive tasks that can be automated, allowing for faster feedback loops and efficient testing cycles.

Regression testing is crucial in my role as it ensures that newly developed features do not disrupt existing functionality. It helps maintain product integrity and assures that fixes and enhancements contribute positively without introducing new issues.

I stay updated on QA best practices by regularly attending webinars, reading industry publications, and participating in online forums. Continual education is essential for adapting to new methodologies and technologies in the ever-evolving landscape of software quality assurance.

One major challenge I faced was a lack of test coverage which led to several defects post-release. To overcome this, I implemented a strategy to revise the test plan, develop additional test cases, and collaborate with the development team to ensure all aspects of the software were thoroughly tested before release.

I am eager to work at LivePerson because of the company's commitment to innovation and quality in Conversational AI. I resonate with the culture of collaboration and continuous improvement, and I am excited to contribute to products that create meaningful conversations worldwide.