Senior Enterprise Account Executive

As a Senior Enterprise Account Executive at LivePerson, you'll develop and nurture key relationships with customer stakeholders, drive satisfaction at assigned accounts, and craft long-term strategies that align with business objectives. Your role will emphasize acquiring new clients while providing valuable insights to existing accounts, ensuring they maximize the benefits of LivePerson’s offerings.

To be successful in the Senior Enterprise Account Executive role at LivePerson, you'll need 10-12 years of Enterprise B2B SaaS sales experience, with at least four years focused on complex business applications. An excellent track record of exceeding sales targets, creative problem-solving skills, and exceptional communication abilities are essential. Experience engaging with Fortune 100 companies is a plus.

LivePerson promotes a remote-first work culture while emphasizing in-person collaboration for team events and training sessions. You'll be part of an inclusive and innovative environment where curiosity and proactive engagement are encouraged, allowing you to connect with colleagues and clients effectively.

The base salary range for the Senior Enterprise Account Executive at LivePerson varies from $130,000 to $165,000, with a 50/50 commission split based on performance. Compensation is tailored to your location, skills, experience, and qualifications, and will be discussed during the recruitment process.

At LivePerson, employee development is a priority. As a Senior Enterprise Account Executive, you will have access to internal professional development resources, enabling you to enhance your skills and stay updated with the latest industry trends, fostering continuous growth in your career.

When building relationships with C-suite executives, I prioritize understanding their business goals and challenges. By positioning myself as a trusted advisor and showcasing how LivePerson’s solutions can meet their strategic needs, I develop strong, value-based connections that facilitate collaboration and long-term partnerships.

In acquiring net new clients, I focus on thorough market research to identify target organizations, engage in value-based selling, and leverage my network to connect with key stakeholders. I also craft personalized approaches by aligning LivePerson’s offerings with the specific challenges and needs of potential clients.

I once exceed my sales target by 150% in a quarter by implementing a multi-channel outreach strategy combined with targeted marketing campaigns. I also gained insights from client feedback, which allowed me to tailor my approach, ultimately leading to multiple new contracts with major clients.

Navigating complex sales processes requires effective communication and collaboration. I engage each stakeholder early in the conversation to understand their unique perspectives and motivations, facilitating consensus and navigating potential blockers while remaining focused on the common goal.

Customer feedback is crucial in my sales strategy. It guides me in refining our value propositions and ensuring we address clients' evolving needs effectively. By listening to our clients and integrating their feedback into our solutions, I can enhance customer satisfaction and foster long-term partnerships.

I stay updated on industry trends by following relevant publications, participating in webinars, and engaging with peers in professional networks. This continuous learning enables me to provide informed insights to clients, positioning LivePerson as a thought leader in the conversational AI space.

For strategic account management, I develop detailed account plans that outline our approach for each client. I conduct regular business reviews, share market insights, and proactively address any challenges to strengthen relationships and ensure ongoing value delivery from LivePerson’s solutions.

Handling objections involves active listening to understand the client's concerns fully. I acknowledge their hesitations and provide data-backed insights, case studies, or testimonials that address their worries, ultimately guiding them toward seeing the value of choosing LivePerson.

My extensive experience in Enterprise B2B SaaS sales, combined with a strong track record of building relationships and driving results, makes me a great fit for the Senior Enterprise Account Executive role at LivePerson. I am passionate about helping clients succeed and am dedicated to leveraging LivePerson’s innovative solutions as strategic tools for their growth.

Promoting LivePerson’s products to prospects unfamiliar with conversational AI involves educating them on the fundamental benefits. I focus on sharing relatable case studies and success stories, breaking down complex concepts, and demonstrating how our solutions can enhance efficiency and customer experiences in their specific industries.