Job details

Technical Support / Customer Support Specialist - job 1 of 2

LivePerson is seeking a Technical Support / Customer Support Specialist focusing on exceptional customer experiences by managing Tier 1 support operations. The ideal candidate should have a strong technical background and leadership experience.

Skills

Customer communication
Technical problem-solving
Knowledge of HTML and CSS
REST/SOAP API troubleshooting
Networking fundamentals

Responsibilities

Supervise Tier 1 support team operations
Prioritize cases based on defined criteria
Manage crisis scenarios and ensure SLA compliance
Mentor and coach Tier 1 team members
Identify and prioritize issues using established processes

Benefits

Medical, dental, and vision insurance
28 vacation days
Food vouchers
Monthly phone and internet allowance

To read the complete job description, please click on the ‘Apply’ button

LivePerson Glassdoor Company Review

2.9

LivePerson DE&I Review

No rating

CEO of LivePerson

John Sabino

Approve of CEO

By LivePerson

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and r...

92 jobs

MATCH

Calculating your matching score...

FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE