Job details

Technical Support / Customer Support Specialist - job 1 of 2

LivePerson is seeking a Technical Support / Customer Support Specialist focusing on exceptional customer experiences by managing Tier 1 support operations. The ideal candidate should have a strong technical background and leadership experience.

Skills

Customer communication
Technical problem-solving
Knowledge of HTML and CSS
REST/SOAP API troubleshooting
Networking fundamentals

Responsibilities

Supervise Tier 1 support team operations
Prioritize cases based on defined criteria
Manage crisis scenarios and ensure SLA compliance
Mentor and coach Tier 1 team members
Identify and prioritize issues using established processes

Benefits

Medical, dental, and vision insurance
28 vacation days
Food vouchers
Monthly phone and internet allowance

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2.9

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CEO of LivePerson

John Sabino

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By LivePerson

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and r...

72 jobs

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE