Job details

Partner Success Analyst - Hindi Speaking

Partner Success Analyst will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.

Main Duties & Responsibilities:

Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
Perform the role of a trader, processing client trades over the telephone
Assist clients with an understanding of their trade executions with an in-depth analysis
Client account management – includes opening an account, documents chase up, dealing with trading queries, following up on clients’ payment and trading activities
Carry out basic Payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations
Understanding of CFD dividends & FX Swaps to assist clients with their queries
Support the Sales team where necessary
Support Introducing Brokers and their clients
Work to weekly, monthly and quarterly objectives and targets
Follow internal policies and adhere to regulatory requirements

Essential Skills / Experience:

• Business Fluency in written and verbal English & Hindi

• Effective relationship builder and influencer

• Pragmatic and flexible with ability to handle ambiguity and remain focused

• Confident and proactive in communicating with people at all levels and a good team player

• Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver

• Can handle large workloads and remain calm and productive in stressful situations

• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business

• Proficiency in MS Office applications

• Previous client facing experience

25 days of holiday
Bonus
Pension: CPF
Private medical and dental coverage
Term Life
Personal Death and Accident Insurance
Wellness contribution program with access to ClassPass
Plumm Platform
Five volunteering days
Give as You Earn initiative
Learning and development programs

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Partner Success Analyst - Hindi Speaking, LMAX Group

As a Partner Success Analyst - Hindi Speaking at LMAX Global, you’ll be the first point of contact for our esteemed clients, making your role crucial in delivering exceptional service across various trading platforms. You’ll have the opportunity to showcase your skills across front and back-office tasks. Each day brings new challenges, from answering inquiries via phone, email, and live chat to handling complaints swiftly and efficiently. Your responsibilities will include managing client accounts, processing trades over the phone, and generating reports to assist with account management. You’ll delve into understanding CFDs and FX Swaps, helping clients navigate their trading experiences. Collaboration is key in this role as you’ll support our Sales team and engage with Introducing Brokers. Your fluency in English and Hindi will shine here as you build strong relationships with clients and influence outcomes positively. With your proactive and strategic mindset, you will meet weekly, monthly, and quarterly objectives, ensuring our clients receive top-notch service while adhering to internal policies and regulations. At LMAX Global, we value your hard work with perks like 25 days of holiday, bonuses, comprehensive medical coverage, and professional development programs. Join us and become a vital part of a dynamic team dedicated to client success!

Frequently Asked Questions (FAQs) for Partner Success Analyst - Hindi Speaking Role at LMAX Group

What are the responsibilities of a Partner Success Analyst - Hindi Speaking at LMAX Global?

As a Partner Success Analyst - Hindi Speaking at LMAX Global, you will serve as the first point of contact for our diverse clients, managing inquiries across multiple channels. Your duties range from administrative back-office tasks to supporting clients with trade executions, account management, and ensuring compliance with policies. You'll function as a trader, processing trades and providing analyses that help our clients navigate their trading experience effectively.