Payment Operations Specialist - LATAM

As a Payment Operations Specialist at Lodgify, your main responsibilities will include supervising merchant accounts, assisting in the onboarding process, and monitoring payment workflows. You’ll also ensure compliance with payment policies, resolve payment-related disputes, document processes, and support the implementation of new payment products. In addition, you'll analyze payment trends and prepare reports to help improve overall merchant experiences.

To be a successful Payment Operations Specialist at Lodgify, you need at least 2 years of experience in payment operations, dispute, or chargeback management. Strong analytical skills, excellent communication abilities in English (and preferably another European language), and a solid understanding of payment systems and banking processes are essential. Detail orientation and a strong commitment to compliance and risk management will also be vital for this role.

Lodgify is dedicated to the professional development of its team members, including the Payment Operations Specialist. You will have access to continuous training, opportunities to propose improvements, and the chance to collaborate with diverse teams. With a culture encouraging growth and adventure in your career, you'll find plenty of opportunities to develop your skills further.

At Lodgify, you can expect to be part of a vibrant team culture that embraces diversity and fosters collaboration. With an international atmosphere boasting over 60 nationalities, every team member is encouraged to share their unique perspectives. You will contribute to a stimulating work environment filled with energy and innovation, celebrating teamwork and belonging.

As a Payment Operations Specialist at Lodgify, you'll enjoy a range of perks, including the freedom to work from home, competitive salaries in EUR/USD, and expense coverage for computers and gadgets. Additionally, you'll have opportunities for international team-building events, a referral bonus program for increasing your earnings, and plenty of virtual team activities to enhance your remote work experience.

When answering this question, provide specific instances where you've managed payment processes, resolved disputes, or improved workflows. This not only showcases your experience but also your proactive approach in previous roles.

Discuss your understanding of regulatory requirements and how you keep updated on changes in payment policies. Mention any tools or processes you’ve used to maintain compliance, demonstrating your attention to detail.

Share techniques such as data analysis or monitoring KPIs that you’ve previously used to evaluate payment trends. Explain how these strategies helped improve the payment process or outcomes for merchants.

Provide a structured approach for dealing with disputes, including steps you take for resolution. Highlight your communication skills and your ability to work collaboratively with stakeholders.

Describe a specific situation where you identified inefficiencies and what changes you implemented. Focus on the impact of your improvements on team performance and merchant satisfaction.

Emphasize the significance of clear communication, especially with cross-functional teams and merchants. Provide examples of how effective communication has led to successful outcomes in your past roles.

List the payment systems you have experience with and highlight any that you have worked extensively on. Show your adaptability and willingness to learn new systems that Lodgify might use.

Outline how you approach the onboarding process, balancing efficiency with thoroughness. Share any tools or methods you’ve used to enhance the onboarding experience for new clients.

Discuss specific software or methodologies you are familiar with that aid in reconciling payment accounts. Demonstrating your proficiency with these tools will enhance your candidacy.

Express your enthusiasm for being part of a fast-growing, innovative company and how your skills align with Lodgify’s mission. Focus on your appreciation for their multicultural environment and commitment to excellence.