Customer Service Executive (Spanish Speaking)

As a Customer Service Executive (Spanish Speaking) at YouLend, your primary duties will include communicating daily with business owners, answering inbound calls, and addressing any questions they have regarding our financing solutions. You'll also manage our support inbox to ensure we meet top service levels, work with various tech platforms, and resolve any customer complaints effectively.

To qualify for the Customer Service Executive (Spanish Speaking) role at YouLend, candidates should possess 1-2 years of experience in customer service or a related field. Fluency in both Spanish and English is essential, along with strong communication, empathy, and problem-solving skills.

Success as a Customer Service Executive (Spanish Speaking) at YouLend requires exceptional communication and listening skills, the ability to build rapport with customers, a proactive problem-solving attitude, and skill in multitasking while navigating different systems. Remaining calm under pressure is essential when addressing client concerns.

While previous experience in a regulated industry, such as FCA regulated businesses, is desirable for the Customer Service Executive (Spanish Speaking) role at YouLend, it is not a strict requirement. Candidates with a strong customer service background and the right attitude are encouraged to apply.

The Customer Service Executive (Spanish Speaking) role at YouLend comes with a comprehensive benefits package that includes stock options, private medical insurance, enhanced maternity and paternity leave, monthly socials, and more. You’ll be part of an award-winning workplace that truly values its employees.

To handle difficult customers effectively, I stay calm and listen actively to their concerns. I acknowledge their feelings, show empathy, and seek to understand the issue fully before offering solutions that meet their needs.

In a previous position, a customer was struggling with a complex issue. I took the initiative to follow up multiple times and resolved the issue by coordinating with various departments, ensuring the customer's experience ended positively and they felt valued.

To ensure customer satisfaction, I actively listen to their needs, respond promptly to inquiries, and follow up to confirm that their issues have been resolved. My goal is to build trust and maintain clear communication throughout the process.

In a busy environment, I prioritize tasks by evaluating urgency and impact. I tackle high-impact inquiries first while also keeping track of less urgent tasks to ensure I remain organized and responsive to all customer needs.

I practice deep breathing techniques and remind myself of the importance of maintaining a professional demeanor. Focusing on solutions and staying positive helps me navigate high-pressure situations effectively.

I would approach the call with empathy and a willingness to help. I would let them express their frustrations, acknowledge their feelings, and then guide the conversation towards actively resolving the issue while maintaining a calm tone.

YouLend is an innovative embedded financing platform that helps businesses provide flexible financing options. I admire its commitment to customer-oriented services and its partnerships with leading e-commerce brands, making financing accessible to more merchants and SMEs.

I pay attention to cultural nuances and language proficiency, adjusting my tone and vocabulary based on the customer’s language preference. Clarity is crucial, so I strive for simple language and verify understanding during conversations.

I’m motivated by the opportunity to make a positive impact on people's experiences. Helping customers navigate challenges and ensuring their satisfaction gives me immense satisfaction and reinforces my commitment to high-quality service.

I view constructive criticism as an opportunity for growth. I actively solicit feedback from supervisors and colleagues, and I implement their suggestions to improve my skills and enhance my service delivery.