Logo Specialist - job 2 of 3

The Tyndale Company is a leader in the FRC industry with a unique culture that has contributed to us being recognized as a Top Workplace in PA for 6 consecutive years. We are a certified woman owned business (WBENC) with a collaborative environment. We're committed to hiring competent talented professionals at every level of the organization to contribute to our great success.

We have an excellent opportunity for a new Logo Specialist to join our dynamic Account Services team supporting the Sales Department by creating and maintaining logo requests, from the initial inquiry by the customer to the final logo application to the garment. This Logo Specialist will be expected to function independently and/or collaboratively, bringing fresh thinking, an open mind, and a strong work ethic to the team environment as well as building relationships with our trusted customers.

HYBRID/REMOTE: Tyndale supports a strong work-life balance; this opportunity is a hybrid work from home role on a regularly scheduled basis. There is weekly in-person work required for this role, so candidates must reside within a commutable distance from our Tyndale headquarters in Bucks County, PA.

Responsibilities:

• Maintain relationships with key contacts at new and existing customers and interact with them over then phone and email. Work closely with key contacts to identify and ensure integrity of customer’s branding requirements;
• Create and maintain customer logo information in Tyndale Proprietary System. Systematically check information to ensure accuracy is maintained.
• Provide reporting to sales team on items updated with logo or garment restrictions in a timely manner;
• Building long-lasting relationships with external contacts and internal departments to create a better customer experience;
• Drive process or efficiency improvement; participation in internal task groups;
• Work closely with Sales Team to ensure all customer logo needs are satisfied in a timely manner;
• Communicate with various internal Tyndale departments and external vendors to resolve customer design challenges, concerns, requests, etc. Identify and propose solutions to best meet the customer requirements without compromising quality;
• Implement adjustments and/or create digitized files through Pulse software;
• Produce or coordinate with embellishments department for production of stitch outs for final customer logo approval. Create approval documents and obtain necessary signatures from customers;
• Review and approve invoicing from various outsourced design vendors;
• Clearly communicate issues that you cannot solve to Account Services Manager in a timely manner;

Qualifications:

• HS diploma or equivalent required;
• Minimum of 2 years of prior Customer-facing experience required;
• Proficient in Adobe Photoshop and Illustrator with proven success required;
• Experience using PULSE software preferred;
• Proficient in MS Word and MS Excel preferred;
• Excellent organizational skills;
• Ability to build rapport with internal and external customers;
• Strong written and verbal communication skills;
• Strong time-management skills;
• Possess strong sense of urgency;
• Detail oriented and maintain a high level of accuracy in their work;
• Ability to work independently, as well as in a team environment.

Benefits:

• Competitive pay-rate;
• Great family-friendly culture, with proven track record of company growth;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; Paid Holidays, Jury Duty and Bereavement Leave, STD/LTD, Company-wide Bonus Plan, and product discount;
• Paid Maternity & Paternity Leave;
• Tuition and Professional Development Assistance;
• Complete Wellness program includes free healthy snacks, on-Demand fitness classes, and a corporate discount on health-tracking devices;
• Generous Paid Time Off Package.

About Tyndale

Tyndale Company, Inc., located in Pipersville, PA, is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience. We serve electric utilities, oil and gas, transportation, and other industries across all 50 states. We are a family owned company and we believe that the key to our success is our employees. Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Greater Philadelphia area. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E

Job Type: Full-time

Pay: $24.50 - $27.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Work Location: Hybrid remote in Pipersville, PA 18947