CSP Operations Specialist

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an experienced and enthusiastic CSP Operations Specialist to join our growing team in the US. This role can be based near any of our US branch locations, Houston, Dallas or Denver.

The role of the Cloud Service Provider (CSP) Client Service team is to help customers onboard and maintain their cloud journey via Long View CSP.  The consultant will succeed through delivery of outstanding customer-oriented service.  The consultant will be the point of contact for our CSP client base and will proactively work with our clients to ensure that they are secure and happy. Is responsible for managing the renewal process of Microsoft licenses for CSP clients. This role involves ensuring timely and accurate renewals, maintaining customer satisfaction, and optimizing licensing solutions to meet client needs. Will be responsible for managing and processing all CSP billing activities related to Microsoft CSP licensing.

•          Assist the CSP team with daily operations.
•          CSP Billing and Invoicing: Prepare, review, and process billing statements and invoices for Microsoft CSP Licensing.
•          Provide support to customers regarding billing inquiries, licensing issues, and account management. Generate and analyze billing reports to ensure accuracy and identify any discrepancies
•          Work closely with the sales and finance teams to ensure seamless billing operations and resolve any issues promptly.
•          Ensure all billing activities comply with company policies and relevant regulations.
•          Maintain accurate records of all licensing transactions and customer interactions.
•          NCE Renewal Tracking
•          Communicate with clients to understand their licensing needs and usage. (With assistance of GTM/AM)
•          Provide customized renewal options based on client requirements
•          Address client inquiries and resolve any issues related to licensing
•          Software & license provisioning.  Client onboarding & offboarding. Investigating billing, licensing, technical inquiries, and service enhancements
•          Assist clients with portal navigation, cost management tool (Azure), escalation process
•          Assist clients in identifying next workloads to deploy, and be the connection into the internal consulting practice
•          Serve as customer advocate for all technical escalations with Microsoft
•          Help maintain, update, and innovate AppDirect Long View Platform/Market Place

•          3-5 years of experience supporting a Microsoft environment in a Service Desk or Desktop Support Role
•          Experience in billing, finance, or a related role, preferably with a focus on Microsoft licensing
•          Ability to operate in the Microsoft Partner Center, and the Long View/App Direct Marketplace environments 
•          Experience with Microsoft O365 Stack/ Azure
•          Understanding of the Long View Azure cloud adoption framework, Foundations, Governance, Optimization approach
•          Ability to adapt as the role evolves; demonstrated comfort working amidst ambiguity and with learning in the moment
•          Experience with remote support
•          Experience with Entra ID
•          Experience supporting mobile devices
•          Hands-on experience with Windows OS environments
•          Knowledge of Microsoft cloud security service and anti-virus programs
•          Desire and ability to carry a mobile phone for client and / or for Long View Systems support
•          Ability to work cross team inside the organization
•          Excellent problem-solving and multitasking skills
•          Ability to adapt to an ever-changing technology landscape 

• Great people and culture 
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know