Job details

Global Service Desk Analyst - Spanish Bilingual Overnight

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located in our Denver branch! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak Spanish fluently in a professional environment
Excellent Spanish bilingual written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone
Ability and willingness to work an overnight shift

What makes you awesome:

ITIL Incident Management understanding
A+ Certification

Why work at Long View:

Great people and culture
Comprehensive benefits package from day one
3 weeks’ vacation to start
Recognition programs

$40,000 - $45,000 with $1,500 incentive

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescriptions, dental, vision) and LVS provides other benefits at no cost to you (life, accidental death & dismemberment, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life, FSA, accident insurance, and critical illness).

Benefits Offered

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings as long as you are employed on December 31st of the prior calendar year) and ROTH, Discount Program, and Employee Assistance Program

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Long View Systems Glassdoor Company Review

3.7

Long View Systems DE&I Review

No rating

CEO of Long View Systems

Brent Allison

Approve of CEO

By Long View Systems

We’re on a Mission. To build the best and most sustainable team driven information technology services, consulting and procurement organization where as many great people as possible can have healthy lives and prosperous careers by continuously ad...

14 jobs

FUNDING

Private

INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Calgary, Canada

DATE POSTED

June 9, 2023