Renewal specialist

Join a Global Team Making a Lasting Impact with LumiveroAre you ready to be part of a team that's changing the world? At Lumivero, we develop powerful data intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.The Renewal Specialist (RS) ensures a healthy client relationship by working side-by-side with our customers at the time of their renewal.From the quote to the fulfillment of their renewal, you will be their main contact for anything related to their subscription and contract.With a core purpose of maximizing customer value, minimizing churn, and making sure the renewal process is done on time for our customers. Naturally social, you enjoy engaging with our clients, understanding their needs, and ensuring an enduring relationship.This is a two-month fixed-term position, with the possibility of being extended to a full-time role based on performance and business needs. The position reports to the Director of Customer Success.Responsibilities• Elevate customer renewal retention rates, both in terms of customer numbers and revenue.• Own the contract renewal process for your assigned accounts.• Identify opportunities to upsell and cross-sell our products and services.• Identify and address potential at-risk customers swiftly and effectively.• Resolve customer requests and complaints, continually seeking to enhance their experience.• Be a renewal expert from the initial contact to the quote through the invoice and license fulfillmentRequirements• Bachelor's degree and 2-5 years of experience in a sales or renewal manager role. Can substitute relevant experience for education.• Experience with CRM software, Salesforce experience preferred.• Be a strong communicator, highly adept at written and verbal communication.• Track record of being a dependable, cross functional team member.All Lumiverians Enjoy The Following Perks• Remote-first, flexible, and global teams comprised of individuals from different backgrounds.• Opportunities for career advancement as Lumivero grows.• $40.000–50.000 annuallyLumivero benefit, compensation and employee equity programs are subject to eligibility requirements and other terms of the applicable plan or program.Help Transform Our World with Powerful Insights – Join Our Team!At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We're passionate about the customers we serve, the products we create, and the problems we solve.PI244227489