Social Services Coordinator

A Social Services Coordinator at LSSI is responsible for coordinating services that support residents in senior apartment buildings. This role includes conducting needs assessments, offering crisis intervention, maintaining confidentiality while managing cases, and serving as a vital resource for both residents and the Housing Manager. You'll also have the chance to arrange educational programs and connect residents with community resources.

To qualify for the Social Services Coordinator role at LSSI, you need a bachelor's degree in human services or a related field. Experience with older adults is preferred, along with strong communication skills. You'll also require a valid driver’s license and must pass a background check.

Social Services Coordinators at LSSI typically work Monday through Friday, from 8:00 AM to 4:00 PM. This schedule allows for a consistent work-life balance, so you can focus on making a positive impact during your shift!

The hourly salary for a Social Services Coordinator at LSSI starts at $25, which is competitive based on your education and relevant experience. Salary evaluation considers factors such as your licensure and background in the field.

As a Social Services Coordinator at LSSI, you will enjoy a comprehensive benefits package. This includes healthcare insurance, generous paid time off (up to 26 days per year), 11 paid holidays, sick time, a 403(b) retirement plan, and the Employee Assistance Program, along with flexible working hours.

Yes, LSSI is committed to fostering career advancement. As a Social Services Coordinator, you'll have opportunities to grow within our organization by taking on additional responsibilities or moving into higher-level roles, thanks to our supportive network of professionals.

LSSI believes in investing in its staff. As a new Social Services Coordinator, you'll receive paid training designed to equip you with the skills and knowledge necessary to thrive in your role. You'll also be supported by a network of existing Social Service Coordinators.

When conducting needs assessments, I prioritize active listening and open-ended questions to understand the client's unique situation. I then evaluate their needs holistically, considering both immediate concerns and long-term goals, while ensuring that their dignity and confidentiality are respected.

In my previous role, I encountered a client experiencing a severe crisis. I remained calm and focused, actively listened to their concerns, and quickly mobilized resources to provide immediate support. I also followed up to ensure ongoing assistance and prevent future crises through effective case management.

To maintain effective communication with community resources, I establish relationships with key stakeholders and stay updated on their offerings. I regularly share relevant information with residents and facilitate introductions to resource providers, ensuring they have access to necessary services.

I prioritize organization and attention to detail, utilizing tracking tools and checklists to ensure accurate documentation. Staying informed about policy changes and seeking guidance from supervisors also helps maintain compliance with HUD and LSSI requirements.

Empathy is essential in social services as it enables us to connect with clients on a personal level. Understanding their experiences and feelings fosters trust and empowers clients to share their challenges, making it easier to identify effective solutions and meet their needs.

I have extensive experience using Microsoft Office suite, particularly Word, Excel, and PowerPoint, to compile reports, manage datasets, and prepare presentations. I'm also adaptable and quick to learn new software as required for case management tasks.

When planning educational programs, I assess the interests and needs of the residents, collaborate with experts, and set achievable goals. I organize materials and activities, promote the program effectively, and gather feedback for continual improvement.

Building rapport with residents involves consistent, respectful interactions and actively engaging in conversations. I focus on creating a welcoming environment where they feel valued and heard, which helps to foster trust and encourage open communication.

In such situations, I approach the client with empathy and understanding. I work collaboratively to explore obstacles they may be facing and help re-establish realistic goals, offering the resources and support they need to succeed.

I believe the most important quality is compassion. A Social Services Coordinator often works with vulnerable populations, and demonstrating genuine care and understanding can significantly impact their experience and outcomes.