Head of Learning & Development

We are seeking a dynamic and experienced Head of Learning and Development to support our rapidly growing FinTech company in Sub-Saharan Africa. We are an established mobile phone manufacturing and Fintech credit company headquartered in Nairobi, Kenya.

This role will focus on enhancing the skills and performance of our teams through hands-on training, and the development of strategic training initiatives for our distributed employee base. We have a mix of Remote, Hybrid and On-Site workers in locations such as Kenya, Nigeria, South Africa, the UK and parts of Europe.

The ideal candidate will be responsible for designing and implementing effective training curricula, evaluating third-party training products, and managing their own profit and loss (P&L) for the business unit.

Join us in shaping a high-performing sales force that drives our growth in the region!

Recognised thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

It's an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organization.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Our hiring process is as much about us selling to you as the other way round. Our hiring process is a series of meetings as follows;

Recruiter call 30 mins - an introduction to the process and M-KOPA

Hiring Team call 45 mins - High level introductions, from the Hiring Manager

then typically;

Presentation or Task prepared at home

Task Deep Dive with a panel 90 mins - This is where most of the magic happens.

Pre-Final 45 mins - meeting some peers and stakeholders

Final Interview – 30 mins

Detailed overview

As a Learning and Development Specialist at M-KOPA Works, you will play a crucial role in developing and implementing strategic and operational learning solutions across the organization.  

Working closely with the Chief People Officer and Head of Employee Experience, the role will partner with C-Team and Senior Leadership Stakeholders in special projects related to staff development.  This position requires a blend of strategic thinking and hands-on experience to drive the company's upskilling agenda and foster a culture of continuous learning. 

Key Accountabilities 

• Conduct a company-wide learning needs analysis across functional departments 

• Build and communicate a company-wide learning philosophy and framework.  

• Develop and execute global and country-specific learning strategies 

• Design and deliver best-in-class learning solutions for all business units 

• Manage end-to-end deployment of localised learning programs 

• Oversee budget management and provide accurate reporting and insights 

• Develop and nurture a people management community and design capability interventions for this group. 

• Measure the impact and quality of learning initiatives through formal learning evaluation and reporting. 

• Design and deliver training programs and change management initiatives that support talent management and succession planning efforts 

• Lead the cultural and behavioural changes required to sustain performance improvement and to create a culture of innovation and continuous improvement.  

• Drive the implementation of 70:20:10 training principle across the organization. 

Requirements and Skills 

• Proven experience in L&D, preferably in a regulated business environment 

• Strong analytical and problem-solving skills 

• Proven experience delivering soft skill and leadership training on a variety of topics at all levels of the organization. 

• Excellent communication and influencing abilities 

• Strategic thinking and ability to translate data into actionable insights 

• Experience in early and emerging talent development 

• Proficiency in instructional design and e-learning authoring tools 

• Understanding of adult learning theory and various learning methodologies 

• Ability to work in a complex, matrix organization 

• International experience and cultural awareness 

• Willingness to travel up to 35% of the time 

Qualifications 

• Degree in Instructional Design, Education, or related field 

• 4-6 years of experience in instructional design or similar role 

• CIPD certification or equivalent training qualification (preferred) 

If you are passionate about driving organizational growth through innovative learning and development strategies, we encourage you to apply for this exciting opportunity at M-KOPA Works. 

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.